Common menu bar links
Major Air Carriers - Customer Service Departments
- Major Canadian Air Carriers
- Major American Air Carriers Serving Canada
- Major Foreign Air Carriers Serving Canada
You should bring your complaint to the attention of the air carrier in writing before filing a complaint with the Canadian Transportation Agency.
The Agency does not have the jurisdiction to deal with level or quality of customer service issues. Such matters fall strictly within the purview of the airline's management and should be brought directly to their attention.
Major Canadian Air Carriers
| Air Carrier | Address | Fax |
|---|---|---|
| Air Canada Air Canada Jazz |
Air Canada Customer Relations P.O. Box 64239 5512 4th Street, NW Calgary, Alberta T2K 6J0 |
1-866-584-0380 [403-569-5333] |
| Air Canada Baggage Claims Zip YUL 1116 P.O. Box 8000 Airport Station Dorval, Quebec H4Y 1C3 |
1-800-237-3563 | |
| Air Transat | Air Transat Customer Relation Department Place du Parc 300 Léo-Pariseau Suite 500 Montreal, Quebec H2X 4C2 |
1-866-828-6099 |
| Air Transat Central Baggage Department 5959 Côte-Vertu Montreal, Quebec H4S 2E6 |
514-906-5156 |
|
| CanJet | CanJet Airlines Guest Relations P.O. Box 980 Enfield, Nova Scotia B2T 1R6 |
902-873-6580 |
| Skyservice | Skyservice Airlines Customer Service 31 Fasken Drive Etobicoke, Ontario M9W 1K6 |
416-679-1603 |
| Sunwing | Sunwing Airlines Customer Service 27 Fasken Drive Etobicoke, Ontario M9W 1K6 |
416-620-4433 |
| WestJet | WestJet Airlines Guest Relations 5055, 11th Street N.E. Calgary, Alberta T2E 8N4 |
1-866-227-3329 |
Major American Air Carriers Serving Canada
| Air Carrier | Address | Fax |
|---|---|---|
| American Airlines | American Airlines Customer Relations P.O. Box 619612 MD 2400 DFW Airport, TX 75261-9612 USA |
817-967-4162 |
| Continental | Continental Airlines Customer Care 900 Grand Plaza Drive NHCCR Houston, TX 77067-4323 USA |
832-235-1806 |
| Delta | Delta Air Lines P.O. Box 20980 Atlanta, GA 30320-2980 USA |
404-773-2182 |
| Northwest | Northwest Airlines Customer Care P.O. Box 1908 Minot, ND 58702 USA |
651-367-8459 |
| United | United Airlines Customer Relations WHQPW P.O. Box 66100 Chicago, IL 60666 USA |
1-877-406-1059 |
| US Airways | US Airways Customer Relations 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034 USA |
480-693-2300 |
Major Foreign Air Carriers Serving Canada
| Air Carrier | Address | Fax |
|---|---|---|
| Aeroflot | Aeroflot Canada 1 Queen Street East Suite 1908 Toronto, Ontario M5C 2C5 |
416-642-1658 |
| Air France | Air France Customer Relations P.O. Box 670, Station B Montréal, Quebec H3B 3K3 |
514-847-9477 |
| Alitalia | Alitalia Customer Relations 5915 Airport Road Suite 202 Mississauga, Ontario L4V 1T1 |
905-673-6089 |
| British Airways | British Airways Customer Relations P.O. Box 690098 East Elmhurst, NY 11369-0098 USA |
1-877-767-7943 |
| Czech Airlines | Czech Airlines 401 Bay Street Suite 1510 Toronto, Ontario M5H 2Y4 |
416-363-0239 |
| Globespan | Flyglobespan Atlantic House 38 Gardners Crescent Edinburgh, Scotland EH3 8DQ |
|
| KLM | KLM/Northwest Airlines Customer Care P.O. Box 1908 Minot, ND 58702 USA |
651-367-8459 |
| Lufthansa | Lufthansa German Airlines Customer Relations P.O. Box 939 31 Adelaide Street East Toronto, Ontario M5C 2K3 |
416-360-3605 |