Table of Contents

• Travel Documents
• Air Fares
• Insurance
• Reservations, Ticketing and Check-In
• Baggage
• Customs
• Airport Security
• Personal Safety
• Unruly Passengers
• Delays and Cancellations
• Over-Booking and Denied Boarding
• Charter Flights
• Travellers with Disabilities
• Unaccompanied Minors
• Complaints
• Other Sources and Contacts

PDF version

To help make your flight as smooth as possible, the Canadian Transportation Agency has put together this booklet which provides helpful information and advice about flying to, from and within Canada.

We hope you will be among the majority of air travellers who experience problem-free flights. However, should you encounter difficulties which you are unable to resolve with your air carrier, the Canadian Transportation Agency is ready to respond to complaints regarding some of the problems you may encounter when travelling by air. For more information, read the Complaints section of this booklet or call toll-free: 1-888-222-2592. You can also visit the Agency's Web site at www.cta-otc.gc.ca.

Your travel agent, air carrier and the contacts listed at the end of this booklet are also valuable sources of information if you are to Fly Smart.

Note: The content of this booklet is accurate to the best of our knowledge at the time of printing. It is to be used for general information purposes only. We welcome any comments you may have to improve this booklet.