The Canadian Transportation Agency is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from federally-regulated transportation services and facilities.

The Agency removes undue obstacles in two ways:

• on a case-by-case basis by resolving individual complaints formally, through adjudication and informally, through mediation and facilitation;
• and on a systemic basis by developing regulations, codes of practice and standards concerning the level of accessibility in modes of transport under federal jurisdiction, including air, rail, and extra-provincial ferry and bus transportation.

• Complaints
• Resolving
  Disputes
• Publications
• FAQs
• Links

• Highlights of One-Person-One-Fare Policy Decision
• Take Charge of Your Travel: A Guide for Persons with Disabilities [PDF]
• Moving Ahead Newsletter
  A newsletter that provides useful information to persons with disabilities, articles on the Agency's recent work and Decisions, provides tips and Web sites, also showcases best practices by industry and other government departments.
• Codes of Practice for Transportation Service Providers
• Air Travel Accessibility Regulations - Summary. [PDF]