Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-2 of 2 decisions.
[1] M’hammed Soufiane bought a round-trip ticket with Air Canada to travel from Montréal, Quebec, to Casablanca, Morocco. When Mr. Soufiane checked in on March 1, 2020, for his outbound flight, Air Canada refused to transport him.
[2] On August 20, 2020, Air Canada sent Mr. Soufiane a letter...
132-C-A-2021 | Decision | 2021-12-09
SUMMARY
[1] Jaime Oh filed an application with the Canadian Transportation Agency (Agency) against Air Canada seeking an extension of the unused portion of her return ticket for future travel.
[2] The Agency will address the following issue:
Did Air Canada properly apply the terms and conditions...
133-C-A-2021 | Decision | 2021-12-09