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How to file an accessibility complaint

STEP 1 - Filing an accessibility complaint via the informal process

People who wish to make a complaint about a service provider may complete an on-line complaint form, or mail or fax their complaint to the Agency at:

Canadian Transportation Agency
Ottawa, Ontario K1A ON9
Fax: 819-997-6727
TTY: 1-800-669-5575

For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at:

Phone: 1-888-222-2592

STEP 2 - Filing a complaint via the formal process

People who wish to make a complaint about a service provider via the formal process should contact the Agency at:

Canadian Transportation Agency
c/o The Secretary
Ottawa, Ontario  K1A 0N9
Fax: 819-997-6727

To learn more about any legislation and regulations that may be applicable to your complaint, please click on "Legislation."

Should you have any further questions about the Agency's formal process for complaint resolution, you may call 1-888-222-2592 (from Monday to Friday, from 8 am to 8 pm, Eastern Time, (TTY: 1-800-669-5575)). Please indicate which area you have an interest in learning more about.