1. Mobility aids
Many transportation vehicles don't have much free space. Some companies may require you to tell them at least 48 hours before your travel if you use a power wheelchair, a scooter, or a similar mobility aid. They may not be able to carry large mobility aids. If that happens, the company should be able to tell you about other arrangements that can be made to transport your mobility aid.
When you plan your trip, ask the following questions:
- Can I board with my own wheelchair? Are there tie-downs for safety?
- Can mobility aids be stowed on board, or must they be checked in? Be prepared to offer the weight and measurements of your mobility aid(s).
- Is there an on-board wheelchair?
- Can the on-board wheelchair get in and out of the washroom?
- Which seats are the most accessible (for example: moveable armrests, close to washroom, close to entrance)?
Note: At least one tie-down should be available in each train to allow one person to remain in their wheelchair, provided it can fit through the doorways and aisles. Not all trains have enough space for a large wheelchair. Also, if you need sleeping accommodations, it is best to book early as there are usually a limited number of accessible rooms on overnight trains and ferries.
If you need ground transportation to or from the terminal, you might want to arrange this in advance. A ground transportation company can easily transport folding wheelchairs, walkers and other small mobility aids. If your mobility aid is larger and the company cannot accommodate you, they are expected to offer an alternative at no extra cost.
