A. Canadian standards for accessible transportation

There are Canadian regulations for accessible transportation that service companies must follow. The Personnel Training for the Assistance of Persons with Disabilities Regulations require transportation companies to train their employees and contracted personnel on how to provide services to persons with disabilities. There are also specific regulations that apply to passenger aircraft with 30 or more seats that operate within Canada.

In addition to these regulations, transportation companies have agreed to meet or exceed the accessibility standards that we have published in our Codes of Practice. There are codes for air; passenger rail; ferry services that cross a provincial or Canadian border; communications with travellers with disabilities; and terminal accessibility. We developed the standards in consultation with transportation companies and groups representing persons with disabilities. The standards should be respected everywhere, but they are not a service guarantee. Your best approach is to ask your transportation company for details about how it will meet your needs.

Transport Canada also has a Bus Code of Practice for scheduled intercity bus services.

You'll find the regulations, codes and other information about accessible travel on our Web site or by contacting us.