A. How to use this guide

This guide is set up to help you plan your trip, anticipate the questions and prepare for the challenges that travel can present. It begins with some things to consider as you plan your route and select your transportation company. You'll find suggestions about how to make your reservations, either directly with the company, through your travel agent or online.

Then we move on to look at your journey from start to finish. First, we'll talk about the terminal, then about getting on board. We'll describe some issues that can arise along the way, and how to plan ahead to your arrival at the other end. We'll provide you with some handy reminders and some advice about what to do when things don't turn out as you expected. Also, at the end of this guide there is a section about useful information sources and an index to help with quick searches. We have also created a reservation checklist that can be removed from the centre of the booklet for your use.

This guide doesn't have all the answers because we are just one of many organizations that manage Canada's transportation system. We share responsibility with the provincial and territorial governments. Broadly speaking, the Agency can help you with accessibility-related information about travel by air, rail, provincial ferries and buses that cross provincial borders.

If you're not sure who handles what, give us a call at 1-888-222-2592 or by TTY at 1-800-669-5575. Or send us an e-mail at info@otc-cta.gc.ca. We'll point you in the right direction.