The Canadian Transportation Agency is an independent administrative tribunal which operates like a court to render decisions on a case-by-case basis. The Agency's jurisdiction with respect to persons with disabilities, as reflected by Part V of the Canada Transportation Act, is to ensure that persons with disabilities have proper access to effective transportation services. The Agency makes decisions and orders to eliminate undue obstacles to the mobility of persons with disabilities in the federal transportation network.
The Agency administers regulations and Codes of Practice regarding accessible transportation. The Agency developed the codes in close consultation with organizations that represent Canadians with disabilities and the transportation industry.
The Agency also hears complaints from persons with disabilities. If informal facilitation or mediation cannot resolve a complaint, the Agency will formally hear the complaint and issue a decision.
Like a court, the Agency's decisions are binding and subject to judicial review by the Federal Court of Appeal and, ultimately, the Supreme Court of Canada.