B. Planning helps

As a traveller with a disability, you should not face restrictions on when you can travel, or how, or on which fare. You should not be asked to pay extra for a disability-related service, but there are exceptions. You will need to plan your trip ahead of time, at least 48 hours in advance, and know how to get help if you need it along the way. By planning early, you can get more information about your options and ensure that the transportation company has enough time to provide the service you need.

Your preparations will make your travel easier and more enjoyable. Here are four useful steps:

• Determine your needs;
• Get information before you make decisions;
• Identify which transportation companies can meet your needs; and
• Get written confirmation about your accessibility arrangements when you book your travel.