E. On arrival

You've arrived at your destination. Now it's time to gather your baggage and head towards the exit of the terminal building. You can ask the staff to help you from your seat through the terminal all the way to the exit. You can also ask to be guided to an area where your service animal can relieve itself.

Many large communities have a variety of accessible transportation such as taxis, buses and rental cars, whereas smaller communities may offer fewer choices. The best bet is to have arranged your ride ahead of time.

1. Mobility aids

Your mobility aid should be returned to you at your destination in the same condition as when you checked it in. If your mobility aid is lost or damaged, the transportation company is expected to provide you with a suitable temporary replacement until either it finds your aid, repairs or replaces it. The company is also expected to pay for any replacements or repairs. It is best to report damage to your mobility aid before leaving the terminal, otherwise it may be difficult to establish that the damage was done by the transportation company.