Earlier this summer, the Canadian Transportation Agency released its 2010-2011 Annual Report and 2011-2014 Strategic Plan, providing an overview of how it supports a competitive, efficient and accessible national transportation system.
The fiscal year 2010-2011 marked the completion of the Agency's first-ever triennial Strategic Plan. In addition to reporting on the past fiscal year, the Annual Report highlights the accomplishments realized from 2008 to 2011.
The insights gained during the implementation of its 2008-2011 Strategic Plan have helped the Agency chart a new course – one that addresses evolving operating environments of the national transportation sector, and the Agency itself.
The Agency's new 2011-2014 Strategic Plan builds upon previous accomplishments and incorporates feedback from clients and stakeholders. It ensures the Agency is well prepared to anticipate and deal with future challenges and to continue to perform at a high level by focussing on three strategic priorities: Client Service, Regulatory Regime Renewal and People.
The Strategic Plan’s key deliverables include updates to two sets of accessible transportation regulations, the development of a code of practice to help industry comply with accessibility standards, and a new resource tool about the Agency’s accessible dispute resolution process.
The reports are available online in a variety of formats, such as HTML, PDF, PageFlip, ePUB and DAISY (digital talking book). Additional formats are available on request.
Web site upgrade
The Agency’s Web site has been upgraded: information is easier to find, there are new user-friendly tools and the design has been updated with a more modern look. The upgrade will help us deliver high-quality client service in a more consistent and cost-effective fashion.
The improved site puts more control into your hands:
The new search function lets you filter results quickly and easily to get the information you need.
For e-mail updates, the new login system provides better security.
The newtabbed structure presents information in a consistent and user-friendly fashion. For example, the Accessible Transportation page now has separate sections for the public and for industry so the information you need is at your fingertips.
The Agency prides itself on having a Web site that meets, and in many cases exceeds, the current Web accessibility standards. That being said, our goal is to continually improve the site’s accessibility.
“We are really trying to go above and beyond the official standards,” says Albert Novikov, the Agency’s Webmaster. “Having an accessible site is not just checking items off a list. We’re looking at how people use our site every day , and how we can make it easier to find information.”
The Web site upgrade described above provides us with the basis for further accessibility improvements, by having a more consistent structure and page layout. Users can develop a good comfort level when navigating the site because they know where to find the search function, menus, etc.
The Agency also enlisted a consultant with significant expertise in Web accessibility to review the entire site and identify any accessibility issues. We are now working to implement the recommendations in the consultant’s report, focussing on the most-used content first, for example the homepage and the Accessible Transportation pages.
If you have any comments, questions, or suggestions on how we can make the site more accessible, please contact the Agency.
Ongoing allergy cases
Over the past few years, the Agency has investigated several cases related to allergies involving major Canadian air carriers. Visit the Agency’s website for up-to-date information about the following past and ongoing allergy cases: