Travellers with Disabilities
A publication called Taking Charge of the Air Travel Experience: A Guide for Persons with Disabilities is available from the Canadian Transportation Agency and complements this booklet. It provides useful information on accessible features and services available to persons with disabilities travelling by air.
The Reservation Checklist is available to travel agents and persons making arrangements for travellers with disabilities. It is a tool to assist in accurately communicating their needs to the air carrier, such as helping passengers with disabilities get to the boarding gate, providing specific seating and transporting mobility aids or ensuring unaccompanied-passenger services for individuals who have cognitive or intellectual disabilities.
Under the Canada Transportation Act, the Canadian Transportation Agency will investigate complaints filed by, or on behalf of, travellers with disabilities to determine whether they faced undue obstacles while travelling. The Agency may order corrective measures, the payment of compensation, or both, if it determines that an undue obstacle exists in the federally-regulated transportation system.
The Canadian Transportation Agency's authority applies to transportation services governed by this Act, including:
- air carriers and airports;
- passenger rail carriers and stations; and
- interprovincial ferry services and terminals.
If you cannot resolve a complaint with the transportation service provider, ask the Canadian Transportation Agency for a copy of the Accessibility Complaint Guide or file a complaint online at www.cta-otc.gc.ca.
For additional information on the Canadian Transportation Agency's accessibility program, copies of brochures and the Reservation Checklist, all available in multiple formats, consult the Agency's Web site (www.cta-otc.gc.ca).
