Canadian Transportation Agency Symbol of the Government of Canada

Rail

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The Canadian Transportation Agency handles complaints related to the rail industry, including:

  • railway infrastructure matters
  • noise and vibration caused by a railway company when constructing or operating a railway

The Agency may be able to resolve your complaint through its informal or formal dispute resolution processes.

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The Canadian Transportation Agency’s role in the economic regulation of the rail industry includes:

  • determining railway costs
  • processing applications (certificates of fitness, approvals for railway line construction)
  • auditing railway companies’ accounting and statistics-generating systems
  • determining regulated railway interswitching rates, the Net Salvage Value of rail lines, and the railway revenue cap for the movement of Western grain

The Agency also handles complaints related to the rail industry.