Accessibility for air carriers

About accessibility standards 

The Agency sets out expectations for the accessibility of federal transportation.

Our Codes of Practice set out standards for a minimum level of accessibility for persons with disabilities. They're developed in consultation with transportation service providers and the community of persons with disabilities (including our Accessibility Advisory Committee).

We monitor compliance to ensure codes are effective in removing undue obstacles.

Accessibility standards for air carriers

StandardsThese standards apply to aircraft with…Help with implementation

Aircraft Accessibility for Persons with Disabilities (Air Code)

30+ passenger seats operated by Canadian carriers.

Space for service dogs 

Tactile row markers 

Carriage of mobility aids

Principles of universal design

Accessibility Guidelines for Small Aircraft  (Small Aircraft Guidelines)

29 and fewer passenger seats operated by Canadian carriers.

Air Transportation Regulations, Part VII

30+ passenger seats operated by Canadian carriers within Canada.

Other standards that apply to air carriers

StandardsThese standards apply to Canadian air carriers that…Help with implementation

Personnel Training for the Assistance of Persons with Disabilities Regulations

Provide services to terminals with:

  • 10,000+ passengers embarking and 10,000+ disembarking in each of the past two years
  • Gross annual revenue of more than $500,000 in either of the past two years

Training videos

Removing Communication Barriers for Travellers with Disabilities (Communication Code)

Operate fixed-wing aircraft with 30+ passenger seats.

Automated self-service kiosks

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