Accessibility of passenger terminals

About accessibility standards 

The Agency sets out expectations for the accessibility of federal transportation.

Our Codes of Practice set out standards for a minimum level of accessibility for persons with disabilities. They're developed in consultation with transportation service providers and the community of persons with disabilities (including our Accessibility Advisory Committee).

We monitor compliance to ensure codes are effective in removing undue obstacles.

Accessibility standards for terminals

Standards These standards apply to terminals… Help with implementation

Passenger Terminal Accessibility (Terminal Code)

Air - within the National Airports System.

Contracts for accessible ground transportation

Principles of universal design


Rail – with 10,000+ passengers embarking and 10,000+ disembarking in each of the past two years.

Excludes terminals that provide only commuter or tourist services.

Ferry – with:

  • 10,000+ passengers embarking and 10,000+ disembarking in each of the past two years; and
  • ferries of 1,000+ gross tonnes operating between provinces or territories or between Canada and the United States.

Accessibility of Non-National Airports System Air Terminals (Non-NAS Code)

Air - not in the National Airports System, but that handle 10,000+ passengers a year.

Other standards that apply to terminals

Standards Help with implementation

Personnel Training for the Assistance of Persons with Disabilities Regulations

Training videos

Removing Communication Barriers for Travellers with Disabilities (Communication Code)

Automated self-service kiosks

Date modified: