Appendix A:Terminal Code – Compliance by Airports with Public Information Requirements

Overall Compliance Ranking for Air Terminals

The PDF of Appendix A shows the Overall Compliance Ranking of various Canadian terminals. Page 1 of the PDF is divided into 2 tables: the first reflecting the Overall Compliance Ranking from May 2009, and the second reflecting the Overall Compliance Ranking from September 2010.

This monitoring exercise focused on the following 25 terminals: Calgary, Charlottetown, Edmonton, Fredericton, Gander, Halifax, Iqaluit, Kelowna, London, Moncton, Montréal, Ottawa, Prince George, Quebec, Regina, Saskatoon, SaintJohn, St.John's, Thunder Bay, Toronto, Vancouver, Victoria, Whitehorse, Winnipeg and Yellowknife.

The first table is divided into 6 categories, each demonstrating a percentage of compliance: "100%", "83%-92%", "69%-77%", "46%-57%", "31%-38%" and "less than 10%". The "less than 10%" category, which represents 8% of all 25 terminals, contains the Iqaluit terminal and the Thunder Bay terminal. The "31%-38%" category, which represents 8% of all 25 terminals, contains the Saint-John terminal and the Whitehorse terminal. The "46%-57%" category, which represents 24% of all 25 terminals, contains the Prince George, Gander, Calgary, St. John's, Quebec City and the Vancouver terminal. The "66%-77%" category, which represents 24% of all 25 terminals, contains the Montreal, Toronto, Charlottetown, Yellowknife, Moncton and Halifax terminals. The "83%-92%" category, which represents 24% of all 25 terminals, contains the Fredericton, Saskatoon, Edmonton, Winnipeg, Victoria and London terminals. The 100% category, which represents 12% of all 25 terminals, contains the Regina, Ottawa and Kelowna terminals.

The second table is divided into 1 category: 100%. As of September 2010, all of the following terminals are compliant: Calgary, Charlottetown, Edmonton, Fredericton, Gander, Halifax, Iqaluit, Kelowna, London, Moncton, Montréal, Ottawa, Prince George, Québec, Regina, Saint John, Saskatoon, St. John's, Thunder Bay, Toronto, Vancouver, Victoria, Whitehorse, Winnipeg and Yellowknife.

Explanatory notes to results reflected in Appendix A

  1. For Web site Compliance calculations, a "YES" is coded as "1" and a "NO" is coded as a "0". Availability of basic non-accessible Ground Transportation services is not coded at all, as they are not relevant to the provision of accessible services. What is relevant is that, if a ground transportation service is generally available, then that service should also be made available on an "accessible" basis.
  2. Compliance with subsection 2.7.3 is a mathematical average of the variables in that section, excluding Non-Accessible Ground Transportation (as per note 2).
  3. Compliance with subsection 3.3.2 is either 100% or 0%, depending on whether a process of making complaints is provided on the airport's Web site.
  4. Compliance with subsections 3.5.1 and 3.5.2 is a mathematical average of the 7 or 8 variables in that section.
  5. Overall Compliance is a mathematical average of the 13 or 14 variables in all sections. Since there are more variables in subsections 3.5.1 and 3.5.2, it is weighted more heavily towards those sections.

Overall Compliance Rankings – Listed by Terminal

The PDF of Appendix A shows a table outlining the results behind the Overall Compliance Ranking of various terminals. They were measured in May 2009 and September 2010 against different provisions of the Terminal Code and were categorized into a table that is divided into the following 4 categories: "Section 2.7.3", "Section 3.3.2", "Sections 3.5.1 and 3.5.2" and "Other", in order to determine the level of compliance of each terminal.

Section 2.7.3 of the Terminal Code is divided into 4 categories and takes into account Ground Transportation (Taxi, Car Rental and Shuttle services), Accessible Ground Transportation (Taxi, Car Rental and Shuttle services), the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. Section 3.3.2 of the Terminal Code takes into account the Process for Voicing Concerns and Making Complaints. Sections 3.5.1 and 3.5.2 of the Terminal Code take into account the Terminal Accessibility Features (Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas, Accessible Inter-Terminal and Escort Passes). The Other category tracks whether a Separate Accessibility Web page exists. Finally, the Web site Compliance grades (in %) each provision mentioned above in order to determine the overall terminal operators' Overall ComplianceNote 1

Calgary terminal

In May 2009, for section 2.7.3, the Calgary terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis,Note 2. The Calgary terminal received a NO for the Procedures for the Provision of Accessible Ground TransportationNote 3 for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Calgary terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Calgary terminal received a NO in Hours of Operation; a YES for Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Calgary terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Calgary terminal received 0% for section 2.7.3, 100% for section 3.3.2 and 71% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Calgary terminal was 46% in May 2009.

In September 2010, for section 2.7.3, the Calgary terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of TaxisNote 4, Car Rentals and Shuttles. The Calgary terminal received a YES for the Procedures for the Provision of Accessible Ground TransportationNote 5 and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Calgary terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Calgary terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YESNote 6 for Escort Passes. In the Other category, the Calgary terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Calgary terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Calgary terminal was 100% in September 2010.

Charlottetown terminal

In May 2009, for section 2.7.3, the Charlottetown terminal received a YES for Taxis and Car Rental, and a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but a N/A for Shuttles. The Charlottetown terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Charlottetown terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Charlottetown terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Charlottetown terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Charlottetown terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 57% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Charlottetown terminal was 75% in May 2009.

In September 2010, for section 2.7.3, the Charlottetown terminal received a YES for Taxi and Car Rental, and a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but a N/A for Shuttles. The Charlottetown terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Charlottetown terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Charlottetown terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Charlottetown terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Charlottetown terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Charlottetown terminal was 100% in September 2010.

Edmonton terminal

In May 2009, for section 2.7.3, the Edmonton terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a NO for Car Rental, and a YES for Shuttles. The Edmonton terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Edmonton terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Edmonton terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Edmonton terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Edmonton terminal received 80% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Edmonton terminal was 85% in May 2009.

In September 2010, for section 2.7.3, the Edmonton terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Edmonton terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Edmonton terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Edmonton terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Edmonton terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Edmonton terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Edmonton terminal was 100% in September 2010.

Fredericton terminal

In May 2009, for section 2.7.3, the Fredericton terminal received a YES for Taxis and Car Rental and a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but received a N/A for Shuttles. The Fredericton terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Fredericton terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Fredericton terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Fredericton terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Fredericton terminal received 75% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Fredericton terminal was 83% in May 2009.

In September 2010, for section 2.7.3, the Fredericton terminal received a YES for Taxi and Car Rental and a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but received a N/A for Shuttles. The Fredericton terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Fredericton terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Fredericton terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Fredericton terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Fredericton terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Fredericton terminal was 100% in September 2010.

Gander terminal

In May 2009, for section 2.7.3, the Gander terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Gander terminal received a NO for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Gander terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Gander terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service; a YES for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Gander terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Gander terminal received 0% for section 2.7.3, 100% for section 3.3.2 and 71% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Gander terminal was 46% in May 2009.

In September 2010, for section 2.7.3, the Gander terminal received a YES for Taxi, Car Rental and Shuttle Services. However, in terms of Accessible Ground Transportation, it received a N/A for Taxis and a YES for Car Rental and Shuttles. The Gander terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and a N/A for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Gander terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Gander terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Gander terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Gander terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Gander terminal was 100% in September 2010.

Halifax terminal

p>In May 2009, for section 2.7.3, the Halifax terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, a NO for Car Rental and a YES for Shuttles. The Halifax terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Halifax terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Halifax terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Halifax terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Halifax terminal received 80% for section 2.7.3, 100% for section 3.3.2 and 71% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Halifax terminal was 77% in May 2009.

In September 2010, for section 2.7.3, the Halifax terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxi, Car Rental and Shuttles. The Halifax terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Halifax terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Halifax terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Halifax terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Halifax terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Halifax terminal was 100% in September 2010.

Iqaluit terminal

In September 2010, for section 2.7.3, the Iqaluit terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a N/A for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Iqaluit terminal received a YESNote 7 for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Iqaluit terminal received a YESNote 8 for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Iqaluit terminal received a YESNote 9 for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YESNote 10 for Escort Passes. In the Other category, the Iqaluit terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Iqaluit terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Iqaluit terminal was 100% in September 2010.

Kelowna terminal

In May 2009, for section 2.7.3, the Kelowna terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Kelowna terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Kelowna terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Kelowna terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Kelowna terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Kelowna terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Kelowna terminal was 100% in May 2009.

In September 2010, for section 2.7.3, the Kelowna terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Kelowna terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Kelowna terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Kelowna terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Kelowna terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Kelowna terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Kelowna terminal was 100% in September 2010.

London terminal

In May 2009, for section 2.7.3, the London terminal received a YES for Taxis and Car Rental, but a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but a N/A for Shuttles. The London terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the London terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the London terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the London terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the London terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the London terminal was 92% in May 2009.

In September 2010, for section 2.7.3, the London terminal received a YES for Taxis and Car Rental, but a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but a N/A for Shuttles. The London terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the London terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the London terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service,Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the London terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the London terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the London terminal was 100% in September 2010.

Moncton terminal

In May 2009, for section 2.7.3, the Moncton terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a NO for Car Rental and Shuttles. The Moncton terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Moncton terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Moncton terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Moncton terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Moncton terminal received 60% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Moncton terminal was 77% in May 2009.

In September 2010, for section 2.7.3, the Moncton terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Moncton terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Moncton terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Moncton terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Moncton terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Moncton terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Moncton terminal was 100% in September 2010.

Montréal terminal

In May 2009, for section 2.7.3, the Montréal terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a NO for Car Rental and Shuttles. The Montréal terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation, but received a NO for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Montréal terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Montréal terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Montréal terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Montréal terminal received 40% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Montréal terminal was 69% in May 2009.

In September 2010, for section 2.7.3, the Montréal terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Montréal terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Montréal terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Montréal terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Montréal terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Montréal terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Montréal terminal was 100% in September 2010.

Ottawa terminal

In May 2009, for section 2.7.3, the Ottawa terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Ottawa terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Ottawa terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Ottawa terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Ottawa terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Ottawa terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Ottawa terminal was 100% in May 2009.

In September 2010, for section 2.7.3, the Ottawa terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Ottawa terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Ottawa terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Ottawa terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Ottawa terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Ottawa terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Ottawa terminal was 100% in September 2010.

Prince George terminal

In May 2009, for section 2.7.3, the Prince George terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Prince George terminal received a NO for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Prince George terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Prince George terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Prince George terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Prince George terminal received 0% for section 2.7.3, 100% for section 3.3.2 and 71% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Prince George terminal was 46% in May 2009.

In September 2010, for section 2.7.3, the Prince George terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Prince George terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Prince George terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Prince George terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Prince George terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Prince George terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Prince George terminal was 100% in September 2010.

Quebec terminal

In May 2009, for section 2.7.3, the Quebec terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, a NO for Car Rental and a YES for Shuttles. The Quebec terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Quebec terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Quebec terminal received a YES for Hours of Operation; a NO for Designated Parking Areas and Designated Drop-off/Pick-up Areas; a YES for Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Quebec terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Quebec terminal received 80% for section 2.7.3, 100% for section 3.3.2 and 29% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Quebec terminal was 54% in May 2009.

In September 2010, for section 2.7.3, the Quebec terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Quebec terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Quebec terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Quebec terminal received a YES for Hours of Operation, Designated Parking Areas and Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Quebec terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Quebec terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Quebec terminal was 100% in September 2010.

Regina terminal

In May 2009, for section 2.7.3, the Regina terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Regina terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Regina terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Regina terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Regina terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Regina terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Regina terminal was 100% in May 2009.

In September 2010, for section 2.7.3, the Regina terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Regina terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Regina terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Regina terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Regina terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Regina terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Regina terminal was 100% in September 2010.

Saint John terminal

In May 2009, for section 2.7.3, the Saint John terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Saint John terminal received a NO for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Saint John terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Saint John terminal received a NO for Hours of Operation; a YES for Designated Parking Areas, Designated Drop-off/Pick-up Areas, and Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Saint John terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Saint John terminal received 0% for section 2.7.3, 100% for section 3.3.2 and 43% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Saint John terminal was 31% in May 2009.

In September 2010, for section 2.7.3, the Saint John terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Saint John terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Saint John terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Saint John terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Saint John terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Saint John terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Saint John terminal was 100% in September 2010.

Saskatoon terminal

In May 2009, for section 2.7.3, the Saskatoon terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but received a NO for Shuttles. The Saskatoon terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Saskatoon terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Saskatoon terminal received a NO for Hours of Operation; a YES for Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Saskatoon terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Saskatoon terminal received 80% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Saskatoon terminal was 85% in May 2009.

In September 2010, for section 2.7.3, the Saskatoon terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Saskatoon terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Saskatoon terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Saskatoon terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Saskatoon terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Saskatoon terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Saskatoon terminal was 100% in September 2010.

St. John's terminal

In May 2009, for section 2.7.3, the St. John's terminal received a YES for Taxis and Car Rental, but received a NO for Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a NO for Car Rental and a N/A for Shuttles. The St. John's terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and a NO for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the St. John's terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the St. John's terminal received a NO for Hours of Operation; a YES for Designated Parking Areas, Designated Drop-off/Pick-up Areas and Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the St. John's terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the St. John's terminal received 50% for section 2.7.3, 100% for section 3.3.2 and 43% for sections 3.5.1 and 3.5.2. The Overall Compliance of the St. John's terminal was 50% in May 2009.

In September 2010, for section 2.7.3, the St. John's terminal received a YES for Taxis, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, and received a N/A for Shuttles. The St. John's terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the St. John's terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the St. John's terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas and Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the St. John's terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the St. John's terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the St. John's terminal was 100% in September 2010.

Thunder Bay terminal

In May 2009, for section 2.7.3, the Thunder Bay terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Thunder Bay terminal received a NO for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Thunder Bay terminal received a NO for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Thunder Bay terminal received a YES for Hours of Operation; a NO for Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Thunder Bay terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Thunder Bay terminal received 0% for section 2.7.3, 0% for section 3.3.2 and 14% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Thunder Bay terminal was 8% in May 2009.

In September 2010, for section 2.7.3, the Thunder Bay terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Thunder Bay terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Thunder Bay terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Thunder Bay terminal received a YES for Hours of Operation and for Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service, Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Thunder Bay terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Thunder Bay terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Thunder Bay terminal was 100% in September 2010.

Toronto terminal

In May 2009, for section 2.7.3, the Toronto terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis, Car Rental and ShuttlesNote 11. The Toronto terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for the Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Toronto terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Toronto terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info and for Wheelchair/Electric Cart Service; a NO for Designated Relieving AreasNote 12; a YES for Accessible Inter-Terminal and for Escort Passes. In the Other category, the Toronto terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Toronto terminal received 40% for section 2.7.3, 100% for section 3.3.2 and 88% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Toronto terminal was 71% in May 2009.

In September 2010, for section 2.7.3, the Toronto terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and ShuttlesNote 13. The Toronto terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Toronto terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Toronto terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info and for Wheelchair/Electric Cart Service, Designated Relieving AreasNote 14, Accessible Inter-Terminal and Escort Passes. In the Other category, the Toronto terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Toronto terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Toronto terminal was 100% in September 2010.

Vancouver terminal

In May 2009, for section 2.7.3, the Vancouver terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a NO for Car Rental and Shuttles. The Vancouver terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation, but received a NO for Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Vancouver terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Vancouver terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas and Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a YES for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Vancouver terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Vancouver terminal received 40% for section 2.7.3, 100% for section 3.3.2 and 63% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Vancouver terminal was 57% in May 2009.

In September 2010, for section 2.7.3, the Vancouver terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and ShuttlesNote 15. The Vancouver terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Vancouver terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Vancouver terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas and Passenger Assistance Info, Wheelchair/Electric Cart ServiceNote 16, Designated Relieving AreasNote 17, Accessible Inter-Terminal and Escort PassesNote 18. In the Other category, the Vancouver terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Vancouver terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Vancouver terminal was 100% in September 2010.

Victoria terminal

In May 2009, for section 2.7.3, the Victoria terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a NO for Car Rental and a YES for Shuttles. The Victoria terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Victoria terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Victoria terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Victoria terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Victoria terminal received 80% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Victoria terminal was 92% in May 2009.

In September 2010, for section 2.7.3, the Victoria terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Victoria terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Victoria terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Victoria terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Victoria terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Victoria terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Victoria terminal was 100% in September 2010.

Whitehorse terminal

In May 2009, for section 2.7.3, the Whitehorse terminal received a YES for Taxi, Car Rental and Shuttle Services. However, it received a NO for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Whitehorse terminal received a NO for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Whitehorse terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Whitehorse terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas and Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a NO for Escort Passes. In the Other category, the Whitehorse terminal received a NO for Separate Accessibility Web page. In terms of its Web site Compliance, the Whitehorse terminal received 0% for section 2.7.3, 100% for section 3.3.2 and 57% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Whitehorse terminal was 38% in May 2009.

p>In September 2010, for section 2.7.3, the Whitehorse terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Whitehorse terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Whitehorse terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Whitehorse terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Whitehorse terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Whitehorse terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Whitehorse terminal was 100% in September 2010.

 

Winnipeg terminal

In May 2009, for section 2.7.3, the Winnipeg terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Winnipeg terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Winnipeg terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Winnipeg terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info and Wheelchair/Electric Cart Service; a NO for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Winnipeg terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Winnipeg terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Winnipeg terminal was 92% in May 2009.

In September 2010, for section 2.7.3, the Winnipeg terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, Car Rental and Shuttles. The Winnipeg terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Winnipeg terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Winnipeg terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Winnipeg terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Winnipeg terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Winnipeg terminal was 100% in September 2010.

Yellowknife terminal

In May 2009, for section 2.7.3, the Yellowknife terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis, but received a No for Car Rental and Shuttles. The Yellowknife terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Yellowknife terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Yellowknife terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas and Passenger Assistance Info; a NO for Wheelchair/Electric Cart Service; a YES for Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Yellowknife terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Yellowknife terminal received 60% for section 2.7.3, 100% for section 3.3.2 and 86% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Yellowknife terminal was 77% in May 2009.

In September 2010, for section 2.7.3, the Yellowknife terminal received a YES for Taxi, Car Rental and Shuttle Services. It also received a YES for Accessible Ground Transportation in terms of Taxis and Car Rental, but received a N/A for Shuttles. The Yellowknife terminal received a YES for the Procedures for the Provision of Accessible Ground Transportation and Ground Transportation for Persons Using Large Mobility Aids. For section 3.3.2, the Yellowknife terminal received a YES for the Process for Voicing Concerns and Making Complaints. For sections 3.5.1 and 3.5.2, in terms of Terminal Accessibility Features, the Yellowknife terminal received a YES for Hours of Operation, Designated Parking Areas, Designated Drop-off/Pick-up Areas, Passenger Assistance Info, Wheelchair/Electric Cart Service and Designated Relieving Areas; a N/A for Accessible Inter-Terminal; and a YES for Escort Passes. In the Other category, the Yellowknife terminal received a YES for Separate Accessibility Web page. In terms of its Web site Compliance, the Yellowknife terminal received 100% for section 2.7.3, 100% for section 3.3.2 and 100% for sections 3.5.1 and 3.5.2. The Overall Compliance of the Yellowknife terminal was 100% in September 2010.

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