Canadian Transportation Agency Welcomes New Appointees

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OTTAWA - August 1, 2000 - Today, the Chairman of the Canadian Transportation Agency, Marian Robson, welcomed new appointments to the posts of Air Travel Complaints Commissioner and Vice-Chairman of the Agency.

Bruce Hood was named to the newly created post of Air Travel Complaints Commissioner by Transport Minister David Collenette. At the same time, Gilles Dufault, currently a Member of the Agency, was named Vice-Chairman.

"We are pleased to welcome Mr. Hood to the Canadian Transportation Agency. His experience in the travel industry will be a valuable asset to the Agency as we take on an expanded role in resolving air travel consumer complaints," said Mrs. Robson today at a press conference in Ottawa.

"Because of the importance with which we at the Agency view air travel consumer relations, I have asked our new Vice-Chairman Mr. Dufault, with his years of experience in the passenger service industry, to help our new Commissioner as he takes on this challenge."

The Canadian Transportation Agency deals with air travel consumer complaints when individuals have tried to resolve matters directly with an air carrier and have been dissatisfied with the result. For information on what the new legislation provides, or to find out how to file a complaint with the Agency, air travellers can call the Agency's toll-free number at 1-888-222-2592 (TTY 1-800-669-5575). Travellers can also get information and make complaints on the Agency's Web site: .

The Agency is a federal administrative tribunal whose procedures are governed by the rules of natural justice which ensure that all parties are dealt with in a fair and equitable manner.


Information: Heather Hurst - (819) 994-0775

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