2013-2014 at the Canadian Transportation Agency: A productive and high-profile year
We are releasing today the Agency's 2013-2014 Annual Report as well as our 2013-2014 Client Satisfaction Survey Report. These reports describe how, throughout the past year, the Agency continued to deliver high-value services while taking on new responsibilities, and exceeded its target level of 70% for overall client satisfaction.
In 2013-2014, the Agency:
- Managed a significantly higher volume of air-related complaints – a 67% increase.
- Assumed new responsibilities in addressing requests from shippers for rail level of service arbitration.
- Launched a review of insurance requirements for federally regulated railway companies following the tragic derailment at Lac-Mégantic, Quebec.
These accomplishments – and many more – are highlighted in the Agency's 2013-2014 Annual Report.
Client satisfaction research for 2013-2014 conducted by Ekos for the Agency shows that we continued to meet our clients' needs, as 72% of clients were satisfied with the overall quality of service provided by the Agency. This is essentially stable as compared to the results of the previous year, showing that we are succeeding in offering consistently high quality service to our stakeholders and clients.
The Agency is proud of the results described in both these reports and of the services it provided to Canadians and the Canadian economy throughout the year.