New accessibility standard for self-service kiosks in air, ferry and train terminals

December 17, 2014 – Ottawa, ON – Canadian Transportation Agency

Starting December 31, 2016, any newly installed automated self-service kiosks used for such things as check in, printing of boarding passes and baggage tags at Canadian air, ferry and train terminals should be accessible to travellers with disabilities, with the ultimate goal of ensuring that 25 percent of kiosks are accessible by December 31, 2022.

This is the expectation of the Canadian Transportation Agency's recently amended Code of practice: Removing Communication Barriers for Travellers with Disabilities. The standard is harmonized with the new United States Department of Transportion (DOT) rule published late last year, providing greater predictability and consistency across North America for travellers with disabilities.

The standard was developed based on input received during consultations with the Agency's Accessibility Advisory Committee, which consists of representatives from associations representing the interests of persons with disabilities, major Canadian airlines, passenger railway companies, ferry operators, as well as with air industry stakeholders and the Canadian Airports Council. A two-year implementation period is provided to account for current technical and manufacturing limitations.

Quick Facts

The standard applies to the following terminals and carriers:

  • Airports within the National Airports System linking Canada from coast to coast;
  • Canadian air carriers that operate aircraft with 30 or more passenger seats;
  • Rail carriers and terminals serving 10,000 or more passengers yearly; and
  • Ferry operators and terminals in respect of vessels of 1,000 gross tonnes or more between provinces or between Canada and the United States every year.


"Persons with disabilities have a right to access automated self-service kiosks independently, safely and securely," said Geoff Hare, Chair and CEO of the Canadian Transportation Agency. "Our experience has shown that the Agency's voluntary standards approach is effective in increasing the accessibility of the federal transportation network for persons with disabilities."

Related Products

Code of Practice: Removing Communication Barriers for Travellers with Disabilities

Implementation Guide Regarding Automated Self-Service Kiosks

Canadian Transportation Agency Accessibility Advisory Committee

Codes of practice and industry guidance on accessibility


News Media Enquiries, Canadian Transportation Agency,, 819-934-3448

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