Decisions and determinations
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Showing 1-10 of 398 decisions.
Evelyne Awaad Abdel Fattah against Société Air France and Delta Air Lines, Inc. - consumer complaint
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air France for its refusal to transport her aboard Flight No. DL5302 from Montréal, Quebec, to New York, United States of America, on April 23, 2018. The applicant was refused...
6-C-A-2020 | Decision | 2020-01-16
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding the failure by Air Canada to comply with its obligation to provide passengers of Flight No. AC797 with the option to disembark due to a tarmac delay that occurred during the flight from...
68-C-A-2019 | Decision | 2019-10-18
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) regarding Air Transat’s refusal to transport them on a flight from Lyon, France, to Montréal, Quebec, on June 16, 2018.
[2] The applicant is seeking compensation in accordance with the codes,...
58-C-A-2019 | Decision | 2019-09-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Etihad Airways regarding its refusal to check in a box containing framed photographs as standard checked baggage on their return flight from Ahmedabad, India, to Toronto, Ontario, on February...
55-C-A-2019 | Decision | 2019-09-06
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding delays that they experienced on Flight No. AC1806 between Toronto, Ontario, and San José, Costa Rica, on December 30, 2017 (outbound flight) and Flight...
53-C-A-2019 | Decision | 2019-08-26
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding a delay in the outbound leg of their round-trip travel. The applicants are seeking a 50 percent refund of their tickets, and damages for missing one day of their...
30-C-A-2019 | Decision | 2019-05-27
SUMMARY
[1] Ms. Meyer filed an application with the Canadian Transportation Agency (Agency) concerning Wow air’s refusal to transport her for her return flight from Tel Aviv, Israel, to Montréal, Quebec, via Keflavik, Iceland, on October 18, 2017.
[2] Ms. Meyer is seeking compensation that can be...
18-C-A-2019 | Decision | 2019-03-27
SUMMARY
[1] Danailova, Todorov & Partners Law Firm (Firm) filed an application with the Canadian Transportation Agency (Agency) on behalf of Colm Heaney, Maureen Heaney and their two minor children (applicants) regarding Air Canada’s refusal to process their claim under Regulation (EC) No...
15-C-A-2019 | Decision | 2019-03-15
SUMMARY
[1] MK filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning a tarmac delay in Calgary, Alberta, and its impacts on them. MK alleges that they were on board Air Canada Flight No. AC844 for six hours prior to being disembarked. They state that...
12-AT-C-A-2019 | Decision | 2019-02-20
SUMMARY
[1] Mr. Pieters filed an application with the Canadian Transportation Agency (Agency) against WestJet, in which he submits that he was racially and criminally profiled by WestJet while travelling from Port of Spain, Trinidad and Tobago, to Toronto, Ontario, on July 2, 2018.
[2] Mr. Pieters...
9-C-A-2019 | Decision | 2019-02-14