Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-3 of 3 decisions.
BACKGROUND
On February 13, 2020, the Canadian Transportation Agency (Agency) joined 11 applications alleging that Air Canada and WestJet had not communicated the reasons for flight disruptions in a way consistent with the requirements of the Air Passenger Protection Regulations, SOR/2019-150...
LET-C-A-71-2020 | Letter Decision | 2020-11-05
BACKGROUND
[1] On December 15, 2019, the second and final set of provisions of the Air Passenger Protection Regulations, SOR/2019-150 (APPR) came into force. In the following two months, the Canadian Transportation Agency (Agency) received an unprecedented number of complaints from air...
LET-C-A-72-2020 | Letter Decision | 2020-11-05
SUMMARY
[1] Christine Comtois filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Air Canada did not provide her with the wheelchair assistance service she had requested and that the delay of Flight No. AC1602 from Montréal, Quebec, to Fort...
LET-AT-A-70-2020 | Letter Decision | 2020-11-02