Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 568 decisions.
Whereas, pursuant to subsection 36(2) of the Canada Transportation Act, the Canadian Transportation Agency has given the Minister of Transport notice of the annexed Regulations Amending the Accessible Transportation for Persons with Disabilities Regulations and the Canadian Transportation Agency...
2020-AT-186 | Order | 2020-12-15
SUMMARY
[1] Christine Comtois filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Air Canada did not provide her with the wheelchair assistance service she had requested and that the delay of Flight No. AC1602 from Montréal, Quebec, to Fort...
LET-AT-A-70-2020 | Letter Decision | 2020-11-02
SUMMARY
[1] John Liland and Jonathan Liland (applicants) filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsections 172(1) and 67(3) of the Canada Transportation Act, SC 1996, c 10 (CTA), concerning the carrier’s refusal to transport the...
47-AT-A-2020 | Decision | 2020-07-02
BACKGROUND
In Decision No. 12-AT-C-A-2019, the Canadian Transportation Agency (Agency) found that Air Canada did not make reasonable efforts to notify the applicant of the reason for a tarmac delay, as required by Rule 80(C)(3) of its International Passenger Rules and Fares Tariff, NTA(A...
LET-AT-C-A-21-2020 | Letter Decision | 2020-03-23
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet regarding the availability of closed captioning content on its WestJet Connect In-flight Entertainment System (WestJet Connect IFE).
[2] The...
16-AT-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat, pursuant to subsection 172(1) of the CTA, concerning the carrier’s failure to meet his alleged disability-related needs by serving him a meal with sugar in it. The applicant...
13-AT-A-2020 | Decision | 2020-01-28
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against KLM and the GTAA regarding the level of assistance she received at the Toronto Pearson International Airport (Toronto airport), and against KLM regarding her lost baggage.
[2] The applicant is...
90-AT-C-A-2019 | Decision | 2019-12-20
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency), against Saudi Arabian Airlines pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide...
78-AT-C-A-2019 | Decision | 2019-11-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsection 172(1) of the CTA, concerning the carrier’s refusal to provide him with a free ticket for his attendant under the One-Person, One-Fare (1P1F) program.
[2]...
70-AT-A-2019 | Decision | 2019-10-24