Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Showing 1-10 of 510 decisions.
SUMMARY
[1] Omur Taskin filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Turkish Airlines for their refusal to rebook him free of charge on flights with full-flat or full bed seating (also referred to as fully reclining), as well as for an inbound flight...
38-AT-C-A-2021 | Decision | 2021-05-21
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide bus services that are wheelchair accessible.
[2] The applicant stated that travel options for persons with disabilities within...
26-AT-MV-2021 | Decision | 2021-04-14
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent pursuant to subsection 172(1) of the CTA concerning the difficulties they experienced in obtaining wheelchair assistance for their flight from London, United Kingdom, to Vancouver...
25-AT-A-2021 | Decision | 2021-04-12
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to:
subsection 172(1) of the CTA, with respect to WestJet’s alleged failure to provide appropriate seating and wheelchair assistance; and
subsection 110(4) of the Air...
11-AT-C-A-2021 | Decision | 2021-02-15
SUMMARY
[1] John Liland and Jonathan Liland (applicants) filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsections 172(1) and 67(3) of the Canada Transportation Act, SC 1996, c 10 (CTA), concerning the carrier’s refusal to transport the...
47-AT-A-2020 | Decision | 2020-07-02
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet regarding the availability of closed captioning content on its WestJet Connect In-flight Entertainment System (WestJet Connect IFE).
[2] The...
16-AT-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat, pursuant to subsection 172(1) of the CTA, concerning the carrier’s failure to meet his alleged disability-related needs by serving him a meal with sugar in it. The applicant...
13-AT-A-2020 | Decision | 2020-01-28
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency), against Saudi Arabian Airlines pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide...
78-AT-C-A-2019 | Decision | 2019-11-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsection 172(1) of the CTA, concerning the carrier’s refusal to provide him with a free ticket for his attendant under the One-Person, One-Fare (1P1F) program.
[2]...
70-AT-A-2019 | Decision | 2019-10-24