Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Showing 1-10 of 514 decisions.
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15
SUMMARY
[1] Omur Taskin filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Turkish Airlines for their refusal to rebook him free of charge on flights with full-flat or full bed seating (also referred to as fully reclining), as well as for an inbound flight...
38-AT-C-A-2021 | Decision | 2021-05-21
SUMMARY
[1] WestJet filed an application with the Agency, pursuant to section 32 of the CTA, requesting that the Agency review Decision Nos. 66-AT-A-2010, 430-AT-A-2011 and 227-AT-A-2012, regarding accommodations for persons whose allergies to cats constitute a disability. WestJet argues that...
32-AT-A-2021 | Decision | 2021-04-26
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent concerning its alleged failure to provide bus services that are wheelchair accessible.
[2] The applicant stated that travel options for persons with disabilities within...
26-AT-MV-2021 | Decision | 2021-04-14
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondent pursuant to subsection 172(1) of the CTA concerning the difficulties they experienced in obtaining wheelchair assistance for their flight from London, United Kingdom, to Vancouver...
25-AT-A-2021 | Decision | 2021-04-12
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Royal Air Maroc pursuant to subsection 172(1) of the CTA, with respect to Royal Air Maroc’s alleged failure to provide her with wheelchair assistance.
[2] On February 21, 2020, the Agency issued...
21-AT-A-2021 | Decision | 2021-03-23
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to:
subsection 172(1) of the CTA, with respect to WestJet’s alleged failure to provide appropriate seating and wheelchair assistance; and
subsection 110(4) of the Air...
11-AT-C-A-2021 | Decision | 2021-02-15
SUMMARY
[1] John Liland and Jonathan Liland (applicants) filed an application with the Canadian Transportation Agency (Agency) against Air Canada pursuant to subsections 172(1) and 67(3) of the Canada Transportation Act, SC 1996, c 10 (CTA), concerning the carrier’s refusal to transport the...
47-AT-A-2020 | Decision | 2020-07-02
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet regarding the availability of closed captioning content on its WestJet Connect In-flight Entertainment System (WestJet Connect IFE).
[2] The...
16-AT-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat, pursuant to subsection 172(1) of the CTA, concerning the carrier’s failure to meet his alleged disability-related needs by serving him a meal with sugar in it. The applicant...
13-AT-A-2020 | Decision | 2020-01-28