Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 56 decisions.
SUMMARY
[1] The applicant, a minor represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet’s one-person, one-fare (OPOF) program should be able to book their flight...
LET-AT-A-62-2021 | Letter Decision | 2021-12-01
SUMMARY
[1] WestJet filed an application with the Agency, pursuant to section 32 of the CTA, requesting that the Agency review Decision No. 66-AT-A-2010, Decision No. 430‑AT‑A‑2011 and Decision No. 227-AT-A-2012, regarding the accommodation for persons whose allergies to cats...
LET-AT-A-73-2020 | Letter Decision | 2020-11-12
SUMMARY
[1] Christine Comtois filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Air Canada did not provide her with the wheelchair assistance service she had requested and that the delay of Flight No. AC1602 from Montréal, Quebec, to Fort...
LET-AT-A-70-2020 | Letter Decision | 2020-11-02
BACKGROUND
In Decision No. 12-AT-C-A-2019, the Canadian Transportation Agency (Agency) found that Air Canada did not make reasonable efforts to notify the applicant of the reason for a tarmac delay, as required by Rule 80(C)(3) of its International Passenger Rules and Fares Tariff, NTA(A...
LET-AT-C-A-21-2020 | Letter Decision | 2020-03-23
SUMMARY
[1] Tanveer Akhtar filed an application with the Canadian Transportation Agency (Agency) against Saudi Arabian Airlines pursuant to:
subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide wheelchair...
LET-AT-C-A-32-2019 | Letter Decision | 2019-04-01
BACKGROUND
[1] The applicant filed two applications with the Canadian Transportation Agency (Agency), one against United Airlines and one against Air Canada. The applications each allege that United Airlines and Air Canada, in operating their respective portions of the applicant’s return flights,...
CONF-14-2018 | Letter Decision | 2018-09-14
BACKGROUND
On November 22, 2017, the Canadian Transportation Agency (Agency) issued Decision No. LET AT-A-78-2017 (Decision) wherein it found that Ms. Jodhan is a person with a disability and has encountered an obstacle to her mobility. The Agency stayed the consideration of the question of whether...
LET-AT-A-11-2018 | Letter Decision | 2018-02-14
BACKGROUND
Ms. Jodhan, who is blind, filed an application with the Agency, pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA) which related, in part, to an incident she experienced after a flight on Caribbean Airlines Limited carrying on...
LET-AT-A-32-2015 | Letter Decision | 2015-05-22
[1]
Carrie Bavin filed an application pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA) against Air Canada concerning the following issue:
Do Air Canada’s policies and procedures regarding the determination of self-reliance of persons who are...
LET-AT-A-19-2015 | Letter Decision | 2015-04-07
[1] In Decision No. LET-AT-A-10-2013 (Opening Pleadings Decision,) the Agency found, on a preliminary basis, that the following accommodation measures relating to cat allergies provided by Air Canada pursuant to Decision No. 227-AT-A-2012, also constitute the appropriate accommodation needed to...
LET-AT-A-82-2013 | Letter Decision | 2013-06-05