Information that must be included in air tariffs
A tariff must contain a carrier’s fares, rates, charges and terms and conditions of carriage applicable to the air service provided and other incidental services.
Air carriers’ tariffs must include general terms and conditions that apply to all passengers, regardless of the fare they paid.
Under Canadian law, terms and conditions must set out the air carrier’s policies on at least the following:
- the carriage of persons with disabilities
- acceptance of children for travel
- compensation for denied boarding (as a result of overbooking)
- passenger re-routing
- failure to operate the service or operate on schedule
- refund for services purchased but not used, whether in whole or in part, either as a result of the client’s unwillingness or inability to continue or the carrier’s inability to provide the service for any reason.
- ticket reservation, cancellation, confirmation, validity and loss
- refusal to transport passengers and goods
- how charges are calculated that aren’t set out in the tariff
- limits of liability for passengers and goods (and exclusions from liability)
- time limits for claims (and procedures to be followed)
If an air carrier has other policies which are applicable to the provision of its services and are not outlined above, those polices will also need to be set out in its tariff.
For passenger transportation, tariffs also include fares and their supporting fare rules that apply to specific fares.
Fare rules address matters specific to the fare that a passenger has purchased, like:
- advanced booking requirements
- minimum and maximum stay requirements
- whether a ticket is refundable or if there are penalties to change a ticket
For cargo transportation, tariffs must set out an air carrier’s rates and charges that would be applied to cargo shipments.
Carriers may prefer to file their fares, rates, charges and terms and conditions of carriage separately through a publishing agent.
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