Joint News Release - Travel with Confidence
Vancouver, BC (October 19, 1998): Today at Vancouver International Airport (YVR), the Canadian Transportation Agency and the Airport Authority launched two innovative products designed to make it easier for persons with disabilities to travel by air:
- the Agency's travel guide entitled Taking Charge of the Air Travel Experience - A Guide for Persons with Disabilities; and
- YVR's CD-ROM entitled Barrier Free Access.
The Agency's travel guide will be of particular benefit to persons with disabilities and senior citizens with little or no air travel experience. The Guide offers information on accessibility features and services available to travellers with disabilities. The booklet was developed jointly by the airline industry, the travel industry, the community of persons with disabilities and the Canadian Transportation Agency.
"Whether you are an experienced air traveller or taking a first trip, information provided in the Agency's new publication will help smooth the way when booking a flight, getting to the airport, moving from check-in to boarding, or when arriving at the airport of destination. We all want to travel with confidence," explained Mrs. Marian Robson, Chairman of the Agency.
The Agency Chairman complimented YVR on their efforts to enhance accessibility at the Vancouver International Airport. Mrs. Robson also pointed out that the joint launch of these the two products illustrates the co-operation that exists between the private and the public sectors to facilitate air travel for all Canadians.
In 1992, while the Vancouver International Airport Authority was in the process of designing its new international terminal, the Board of Directors decided the facility would be a model of accessibility for people with disabilities. They realised that being truly "barrier free" was not simply about adding a few additional features to a building - it meant creating a whole new corporate culture.
"Adopting a barrier free policy in all that we do is a sound business decision," said Larry Berg, YVR's President and CEO. "Barriers to people with disabilities exclude this large and growing market segment from YVR and air travel - that equates to a barrier to doing business. Our CD ROM is designed to help all businesses, not just airports, realise the importance of barrier free initiatives and attitudes. It just makes sense."
"We're proud to be able to share information with the Canadian Transportation Agency and will continue todevelopinitiativeswhich remove barriers for all travellers," added Berg.
Persons with disabilities, seniors and the public can get a copy of the air travel guide Taking Charge of the Air Travel Experience - A Guide for Persons with Disabilities, by calling 1-800-883-1813. The publication is also available in alternative formats.
YVR's CD-ROM Barrier Free Access is available from the Community Relations Group. Please call (604) 276-6308 to receive a complimentary copy. The CD itself is barrier free and can be modified at your computer terminal to accommodate users with varying disabilities.
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Vancouver International Airport Authority
Canadian Transportation Agency
This communiqué is available in alternative formats and on Internet, in both official languages, at:
www.otc-cta.gc.ca (Canadian Transportation Agency Website)
www.yvr.ca (Vancouver International Airport Authority Website)
Taking Charge of the Air Travel Experience – A Guide for Person with Disabilities
- The 66 page Guide focuses on air travel within Canada and provides:
- 38 essential travel tips
- answers to 31 commonly-asked questions
- a 23 point checklist of things to do every time one travels by air
- a wealth of information in simple and clear language
- The Guide uses a step-by-step approach to air travel
- advice is given on a number of issues such as planning a trip, assistance made available at most airports, and what to do when arriving at the airport of destination
- The Guide specifically addresses the needs of persons with disabilities who travel by air and will prove very informative to all travellers with disabilities, especially those who have little or no air travel experience
- Because of interest in international travel, a brief section was added highlighting important issues for travel abroad, such as travelling with medication and service animals
- The Guide is an excellent example of collaboration between the Agency, the air travel industry (air carriers, airport operators and travel agent organizations) and consumers
- The Guide is being published in accordance with the action plan outlined in the Agency's Communication Barriers Report released in November 1997. This Report examined problems and made recommendations to improve communications within airports and on board aircraft in Canada
Vancouver International Airport (YVR)
Barrier Free Access
For More Information
The CD is divided into sections:
- Date modified: