Major Air Carriers - Customer Service Departments

You should bring your complaint to the attention of the air carrier in writing before filing a complaint with the Canadian Transportation Agency.

The Agency does not have the jurisdiction to deal with level or quality of customer service issues.  Such matters fall strictly within the purview of the airline's management and should be brought directly to their attention.

Major Canadian Air Carriers

Air CarrierAddressFax
Air Canada
Air Canada Jazz
www.aircanada.com

Air Canada
Customer Relations
P.O. Box 64239
RPO Thorncliffe
Calgary, Alberta
T2K 6J7

1-866-584-0380    
[403-569-5333]

Air Canada
Baggage Claims
Zip YUL 1116
P.O. Box 8000
Airport Station
Dorval, Quebec
H4Y 1C3

1-800-237-3563

Air Transat
www.airtransat.ca

Air Transat
Customer Relation Department
Place du Parc
300 Léo-Pariseau
Suite 500
Montreal, Quebec
H2X 4C2

1-866-828-6099
[514-987-6099]

Air Transat
Central Baggage Department
5959 Côte-Vertu Blvd.
Montreal, Quebec
H4S 2E6

514-906-5156

CanJet
www.canjet.com

CanJet Airlines
Guest Relations
P.O. Box 980
Enfield, Nova Scotia
B2T 1R6

902-873-6580

CanJet Airlines
Central Baggage Department
975 Romeo Vachon, Suite 404
Dorval, Quebec
H4Y 1H1

1-888-878-8598

Porter
www.flyporter.com

Porter Airlines
Customer Relations
Billy Bishop Toronto City Airport
Toronto, Ontario
M5V 1A1

416-203-8150

Sunwing
www.flysunwing.com

Sunwing Airlines
Customer Service
27 Fasken Drive
Etobicoke, Ontario
M9W 1K6

416-620-4433

Thomas Cook Canada
www.flyjazz.ca

Thomas Cook Canada
Customer Service - Air
75 Eglinton Avenue East
Toronto, Ontario
M4P 3A4

postflight@thomascookgroup.ca

416-485-0728

Thomas Cook Canada
Customer Service – Baggage Claims
75 Eglinton Avenue East
Toronto, Ontario
M4P 3A4

Attn: Baggage Claims 3rd Floor

416-485-0728

WestJet
www.westjet.com

WestJet Airlines
Guest Relations
21 Aerial Place N.E.
Calgary, AlbertaT2E 8X7

1-866-227-3329

Major American Air Carriers Serving Canada

 

Air CarrierAddressFax
American Airlines
www.aa.com

U.S. Mail
American Airlines
Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX
75261-9612
USA

Overnight Mail
American Airlines
Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX
76155-2603
USA 

817-967-4162

Delta
www.delta.com

Delta Air Lines
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA
30320-2980
USA

404-773-2182

Delta Baggage Service
P.O. Box 20598
Atlanta, GA
30320-2598
USA

1-866-384-7345

United
www.united.com 

United Airlines, Inc.
Customer Care
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323

www.united.com/feedback 

 

United Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073

281-553-1484

US Airways
www.usairways.com

US Airways
Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ
85034
USA

480-693-2300

US Airways
Attention: Central Baggage Resolution RWB-BGZ
4000 E. Sky Harbor Blvd.
Phoenix, AZ
85034
USA

 

Major Foreign Air Carriers Serving Canada

Air CarrierAddressFax
Air France
www.airfrance.ca

Air France
Customer Relations
P.O. Box 20980
Department 980
Atlanta, GA
30320-2980
USA

 

Air France Baggage Service
P.O. Box 20598
Atlanta, GA
30320-2598
USA

1-866-384-7345

Air India
www.airindia.in

Air India
Customer Relations Manager
P.O. Box 188
Lester B. Pearson International Airport
Mississauga, Ontario
L5P 1A2

yyz@airindiacanada.ca

416-776-3639

Alitalia
www.alitalia.ca

Alitalia
Customer Relations
P.O. Box 188
A.M.F.
Toronto, Ontario
L5P 1B1

customer.relationsca@altialia.it

647-317-6827

British Airways
www.britishairways.com

British Airways
Customer Relations
P.O. Box 300686
Jamaica, NY
11430-0686
USA

1-877-767-7943
[212-251-6711]

Caribbean Airlines
www.caribbean-airlines.com

Caribbean Airlines
Customer Relations Department
National Mail Centre
P.O. Box 2094 Piarco
Trinidad, W.I.

1-868-669-0336

Cathay Pacific
www.cathaypacific.com

Cathay Pacific Airways
Customer Relations Department
5/F, South Tower, Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong

852 2596-0825

China Eastern
www.flychinaeastern.com

China Eastern Airlines
1307-1030 West Georgia Street
Vancouver, British Columbia
V6E 2Y3

604-689-8119

Cubana
www.cubana.cu

Cubana
Customer Service
620 St-Jacques, Suite 10
Montreal, Quebec
H3C 1C7

514-871-1227

Emirates
www.emirates.com 

Emirates
Customer Affairs
55 East 59th Street, 5th Floor
New York, NY
10022
USA

customeraffairsny@emirates.com

212-758-4434

Emirates 
Baggage Claims
55 East 59th Street, 5th Floor
New York, NY
10022
USA

BaggageClaims.NA@emirates.com 

212-758-4434

Etihad
flights.etihad.com/en-ca/

Etihad Airways
Manager Guest Affairs
Etihad Airways
P.O. Box 35566
Khalifa City A
Abu Dhabi
United Arab Emirates

feedback@etihad.ae

 

Etihad Airways
Baggage Claims
P.O. Box 35566
Khalifa City A
Abu Dhabi
United Arab Emirates

baggageclaims@etihad.ae 

+971 (02) 511 1599
Japan Airlines
www.jal.com

JAL Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA
90245
USA

 
Jet Airways
www.jetairways.com

Jet Airways (India) Ltd.
Guest Relations Department
Siroya Centre
Sahar Airport Road
Andheri (East)
Mumbai – 400099
India

guestrelations@jetairways.com

91 22 61212310

KLM
www.klm.com

KLM
Customer Care
P.O. Box 20598
Department 980
Atlanta, GA
30320-2980
USA

 

KLM Baggage Service
P.O. Box 20598
Atlanta, GA
30320-2598
USA

1-866-384-7345

LOT Polish
www.lot.com

LOT Polish Airlines
Customer Relations
ul. 17 Stycznia 39
00-906 Warszawa

lot_info@lot.pl

48 22 606-73-99

Lufthansa
www.lufthansa.com

Lufthansa German Airlines
Customer Relations
P.O. Box 425
East Meadow, NY
11554
USA

416-360-3605

Qatar Airways
www.qatarairways.com

Qatar Airways
Customer Relations
1201 Fannin Street
Suite 131
Houston, TX
77002
USA

Email

713-751-0672

Qatar Airways
Baggage Services – Montreal
975 Romeo-Vachon Blvd. North
Suite 224
Dorval, Quebec
H4Y 1H1

YULLLQR@ca.qatarairways.com

438-998-7767

Royal Air Maroc
www.royalairmaroc.com
(site in French only)

Royal Air Maroc
Customer Service
75 Sherbrooke West
Montreal, Quebec
H2X 1X2

514-285-1878

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