Monitoring the industry for accessibility

The Agency has a responsibility to ensure that any undue obstacles to the mobility of persons with disabilities are removed from federally-regulated air, rail, and extra-provincial ferry and bus transportation.

To ensure a more accessible transportation network, the Agency monitors compliance with its regulations and codes of practice. Agency staff monitor compliance in various ways including via site visits, discussions with transportation service providers, websites, review of contracts, or other any method deemed appropriate to obtain information on compliance by industry.

In addition, enforcement officers regularly visit airports, and rail and marine terminals to ensure that employees have the training they need to serve persons with disabilities.

The summary of compliance actions taken by the Agency provide a snapshot of our enforcement activities.

Reports on the Agency's monitoring and compliance initiatives are provided below.

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