Overview of accessibility

Accessibility standardsMonitoring the industry for accessibilityLearn more about


Passenger terminals



Compliance reports

Removing communication barriers

Training videos

Automated self-service kiosks

Transporting mobility aids

Assisting persons who travel with an attendant

Animals that provide disability-related assistance

The Accessibility Advisory Committee


The Agency’s role in making transportation accessible

The Agency is responsible for removing undue obstacles to the mobility of persons with disabilities from federal transportation services and facilities. The Agency seeks to remove undue obstacles by:

  • developing regulations, codes of practice and standards
  • communicating with the transportation industry and the community of persons with disabilities
  • resolving individual accessibility-related complaints
  • ordering corrective measures as required

Responsibilities of service providers

For persons with disabilities travelling within the federal transportation network, service providers must:

  • ensure that persons with disabilities have equal access to federal transportation services;
  • accommodate persons with disabilities, up to the point of undue hardship;
  • provide accommodation in a manner that respects the dignity of persons with disabilities; and
  • provide accommodation which considers persons’ unique disability-related needs.

The federal transportation network includes:

  • air carriers operating within, to, or from Canada;
  • rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States;
  • airports, rail stations and ferry terminals located in Canada; and
  • services that are integral to the transportation services provided by a carrier or terminal located in Canada.
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