OC Transpo receives penalty for failing to call out stops

This page has been archived on the Web

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

OTTAWAJuly 27, 2009 — The Canadian Transportation Agency today issued a $5,000 penalty to OC Transpo for failing to comply with an order to call out major and requested stops on all of its routes.

In a November 2007 Decision, the Agency found that OC Transpo's failure to call out stops was an undue obstacle to transportation for persons with a disability, in this case persons with visual impairments.

"One of the Agency's key responsibilities is ensuring accessibility to transportation," said Geoff Hare, Chair and CEO of the Canadian Transportation Agency. "We trust that OC Transpo will ensure that major and requested stops are called out and join the ranks of other service providers who have helped make Canada's transportation system accessible to persons with disabilities."

An investigation this summer by Agency enforcement officers to monitor OC Transpo's compliance found instances where drivers are still failing to call out stops and, as a result, have issued this penalty.

Late last year, the Agency's Enforcement Division warned OC Transpo that it was not in compliance with the 2007 Decision. A second Decision in March 2009, gave OC Transpo 20 days to ensure that all necessary stops were called out. This penalty follows an investigation of OC Transpo's compliance with this order.

The Agency will continue to monitor OC Transpo on an on-going periodic basis until such time as compliance is achieved.

About the Agency

The Canadian Transportation Agency is an independent administrative tribunal of the Government of Canada. It is responsible for resolving disputes related to various aspects of transportation, improving access to transportation for persons with disabilities, and making decisions in air, rail and marine transportation as an economic regulator.


Previous decisions can be found on the Agency's Web site at: www.cta.gc.ca under Resources.

Decision No. 610-AT-MV-2007:  OC Transpo vs. Green November 30, 2007

Decision No. 85-AT-MV-2009: Application by OC Transpo pursuant to section 32 of the Canada Transportation Act, S.C., 1996, c. 10, as amended, for a review of Decision No. 610-AT-MV-2007 dated November 30, 2007

For more information:
Natalie Hanson
Canadian Transportation Agency

Date modified: