Overview of compliance monitoring and enforcement activities

The CTA is committed to ensuring effective monitoring and enforcement of industry compliance with legislative and regulatory provisions, which is in the interests of travellers, shippers, and the the transportation companies that follow the rules and should not face unfair competition from those who don't.

Enforcing compliance

There are two ways the CTA can deal with non-compliance:

1. Members can order corrective actions as part of a formal finding that a provision has been contravened. (Members are decision-makers who are appointed by Cabinet to make adjudicative decisions and regulatory determinations). In some cases, this could include compensating affected parties.

2. Enforcement officers can issue fines (administrative monetary penalties) for contraventions of certain provisions in the following legislation and regulations:

Enforcement officers consider whether to take action in every case where Members find a contravention of these provisions.

Fines can reach $5,000 per offence for individuals and $25,000 for corporations, depending on the type of penalty and contravention.

See statistics and a list of enforcement actions taken by enforcement officers.

The CTA is revamping its Compliance Assurance Program – its approach to ensuring compliance with legislation and regulations.

Monitoring compliance

Periodic inspections of air carriers

Enforcement officers do periodic inspections of air carriers to ensure operating requirements are met.

During the visit, an enforcement officer will:

  • review the company's ownership
  • verify its licence and other required documents
  • review its insurance policy
  • examine its financial records, including tickets and invoices
  • review its tariffs to ensure they comply with the licence and the law
  • ensure it has a training program on how to assist persons with disabilities

Periodic inspections related to accessibility training

The CTA's enforcement officers regularly visit air carriers, airports, train stations and ferry terminals to ensure that employees have the training they need to serve persons with disabilities.

Targeted investigations

Any air carrier offering an air service to the public to transport passengers or goods within, to or from Canada must have a valid licence from the CTA.

Enforcement officers will do a targeted investigation if they suspect an air carrier is operating without a licence – or if it doesn't meet the terms and conditions of its licence.

Enforcement officers also consider whether to take action in every case where Members find a contravention of legal requirements enforceable through fines (administrative monetary penalties).

If you have concerns about your air carrier or know about an aircraft being used illegally, you can contact an enforcement officer.

Learn more: Is your air carrier licensed?

Reviews of ads including air fares

Enforcement officers regularly verify that advertisements comply with all-inclusive air price advertising regulations.

Learn more: Enforcement of the all-inclusive air price advertising regulations.

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