Personal Information Collection Statement
All personal information created, held or collected by the Canadian Transportation Agency (Agency) is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
The information provided in this form is collected in order to allow us to process your application. The personal information is collected pursuant to the Canada Transportation Act. The information is included in the personal information banks:
- CTA PPU 001 Rail, Air and Marine Disputes
- CTA PPU 014 Air Travel Complaints
- CTA PPU 033 Complaints Regarding Services Provided to Persons with Disabilities
Any personal information the Agency receives from the online form is only provided to those members of our staff and Members who require it in order to respond to your application. The information may be shared with transportation service providers and any other parties involved in order to resolve your dispute.
The information you submit on the online form will be encrypted (a secure means of transmission) when it is sent electronically to the Agency. For your reference purposes, the information you submit is temporarily retained in an encrypted folder on a secure server hosted on our internal network until 30 days following the issuance of a decision or upon withdrawal of your application and Agency acceptance. The information is stored in the Agency Corporate Repository and Case Management System where it will be retained for 10 years upon file closure, and then destroyed.
If after reading this statement, you prefer not to submit your application via the Internet, you may use one of the following methods:
By Courier or in Person: Canadian Transportation Agency, 15 Eddy Street, Gatineau, Quebec, J8X 4B3
By Teletypewriter: 1-800-669-5575
If you do not provide all of the required information on this form, the Agency will not be able to begin processing your application.
You have the right to request access to your personal information and also to request corrections if you believe that your personal information is erroneous or incomplete.
Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by email to OTC.AIPRP-ATIP.CTA@otc-cta.gc.ca, by calling 819-743-7259 or writing to: Access to Information and Privacy Coordinator, 15 Eddy Street, Gatineau, Quebec, K1A 0N9.
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by e-mail at email@example.com or by telephone at 1-800-282-1376.