If a carrier goes out of business

If you have purchased a ticket but have not yet travelled, or you are still in transit and your air carrier ceases operations, you should contact your travel agent or other transportation providers as soon as possible to make alternate arrangements.

If you have purchased travel insurance, you should contact the insurance company to see if you are covered.

If you have an unused ticket, you may be eligible for a refund from your travel agency, your credit card company or certain provincial government authorities responsible for travel.

Under these circumstances, the Canadian Transportation Agency may be able to help you determine who to contact and will post any information related to the situation at www.cta.gc.ca.

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