Moving Ahead [November 2012]

People in Motion

Last June, the Canadian Transportation Agency participated in an event to connect with its stakeholders and launch two new accessibility-related tools. At People in Motion, Canada’s most comprehensive exhibition for people with disabilities, Agency staff provided a suite of useful information and tools for travellers with disabilities, which are available on our website in a variety of formats.

The two new resource tools described below are part of the Agency’s commitment to provide client-oriented resources that meet the evolving needs of transportation users and to enhance understanding of its dispute resolution services.

Carriage of Mobility Aids On Board Planes, Trains and Ferries

Over the last decade, there has been a marked increase in the frequency of use and in the size of some types of mobility aids. Carriage of mobility aids is an essential part of any mobility aid user’s travel, and requires extra planning and preparation.

The Agency’s new Resource Tool for the Carriage of Mobility Aids On Board Planes, Trains and Ferries is designed to assist travellers, travel agents and transportation service providers in the planning of and preparation for travel involving mobility aids.

This one-stop-shop resource will enhance mobility aid users’ awareness when planning travel, while assisting service providers in improving passenger travel. It also introduces a new reservation checklist to help plan for the carriage of mobility aids.

Accessible Transportation Complaints

The Agency has a human rights mandate to eliminate undue obstacles to the mobility of persons with disabilities in the federal transportation network and to ensure that persons with disabilities have equal access to transportation services.

To improve access to and understanding of its process for resolving disputes, the Agency developed two new resource tools for accessible transportation complaints: a resource tool for persons with disabilities and a resource tool for transportation service providers.

These tools guide applicants and service providers through the process, through the informal and formal dispute resolution options. It also clarifies the key questions addressed in formal adjudication:

  • Is the applicant a “person with a disability” for the purposes of the Canada Transportation Act? 
  • Did the applicant encounter an obstacle in the federal transportation network? 
  • Was the obstacle undue? 

Together, the tools for applicants and respondents will ensure that parties to a dispute are fully aware of their options and of the Agency’s processes, so that resolution can be timely, effective and long-lasting.

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