Here's a list that should help you to take charge of your trip. All travellers with disabilities can use it, although some items may not apply to you.

When you book your trip:

  • Identify yourself as a person with disability-related service needs.
  • Get information about schedules, fares, services and equipment to meet your needs.
  • Give your transportation company at least 48 hours notice about your disability-related needs and what services you require.
  • Ask what help is available at check in, moving through the terminal and boarding, if you need it.
  • Request appropriate seating to meet your specific needs.
  • Ask for a written confirmation of all arrangements and services you will receive.
  • Confirm that all information - such as the date and time of your departure - is correct.
  • Ask about quarantine or permit requirements for your service animal in the countries you'll be visiting.

Leading up to your departure:

  • Make arrangements to get to the terminal.
  • Arrange for help to get to the check-in counter, through the terminal and to board.
  • Make any reservations you need for ground transportation to get to and from the terminal.
  • Get any additional documents needed.

Items to bring:

  • Bring your photo identification or passport, and any visas you may need.
  • Bring your provincial health card as well as any private health insurance cards and additional documents needed.
  • Bring written confirmation of all arrangements and services you will receive.
  • In your carry-on luggage, bring your medication. Remember to make sure that all prescribed medications carry a pharmaceutical label, or a pharmacist's label with a name that matches the name on your ticket and boarding pass.
  • Bring your service animal certification and its international health certificate in your carry-on luggage.

Before you leave for the terminal:

  • Verify that your departure is not delayed.
  • Leave time to transfer to a smaller wheelchair, if necessary.
  • Place your medication in your carry-on luggage and within easy reach.
  • Make sure that all relevant documents, such as your passport, are within easy reach.

When at the terminal:

  • Reconfirm all arrangements when checking in.
  • Ask to be guided to an area where your service animal can relieve itself, if necessary.
  • If you must check in your mobility aid, inspect it and note the condition.

Before leaving your destination terminal:

  • Inspect your mobility aid thoroughly again.
  • Immediately report to your transportation company any loss of, or damage to, your mobility aid which occurred during transportation.
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