Special requests

Air carriers provide services to a wide range of customers and will try to accommodate their special requests. These can range from dietary restrictions and disability-related needs, to transporting unusual baggage. Note that air carriers usually require between 48 and 72 hours notice in advance of departure to accommodate special requests.

Travellers with disabilities:

Take Charge of Your Travel: A Guide for Persons with Disabilities provides useful and detailed information for air travellers with disabilities. It is free of charge and is available on our Web site at www.cta.gc.ca or in multiple formats upon request.

Unaccompanied minors:

Some air carriers accept unaccompanied minors, generally children aged five to 11 who are travelling without a parent or guardian, and will escort them from check-in through to their arrival at the destination airport (usually for a fee).

Be sure you are aware of your air carrier’s terms for the service it provides for unaccompanied minors before booking their flights.

Travelling with pets: Air carriers have different policies regarding the carriage of pets. While some may accept pets as checked baggage or allow them to travel within the cabin with their owners, others may not. Before reserving space for your pet on your flights, ask your air carrier about its pet policy. Also contact the embassy or consulate of your destination country for specific restrictions, as well as the vaccinations and documentation required for pets entering other countries.

For the addresses and contact information of diplomatic and consular representatives accredited to Canada, consult the Country Travel Report for your destination at www.travel.gc.ca.

Travel for compassionate reasons: Some air carriers have policies about partial refunds or discounts on certain fares for travellers who must travel for compassionate reasons, such as death or imminent death of an immediate family member. Conditions vary greatly depending on the carrier. To ensure that their policy meets the needs of your particular situation, ask your travel agent or air carrier before you make your arrangements.

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