Summaries of Enforcement Actions: 2013-2014

Table of Enforcement Actions
NameContraventionPenalty
LATAM Airlines Group S.A.
(Lan Airlines)

Date of issuance: April 4, 2013

Results of a compliance verification indicate that LATAM Airlines Group S.A. carrying on business as Lan Airlines is in contravention of paragraphs 135.8(1)(a), 135.8(1)(c), 135.8(1)(e), subsections 135.8(2), 135.8(3) and section 135.9 of the Air Transportation Regulation. This compliance verification relates to the online booking system and a banner advertisement found on the Web site lan.com.

Formal warning

Etihad Airways P.J.S.C.
(Etihad Airways)

Date of issuance: April 16, 2013

Results of a compliance verification indicate that Etihad Airways P.J.S.C. carrying on business as Etihad Airways is in contravention of paragraphs 135.8(1)(b), 135.8(1)(c), subsections 135.8(2), 135.8(3) and sections 135.91 and 135.92 of the Air Transportation Regulations. This compliance verification relates to the online booking system and a banner advertisement found on the Web site etihad.com.

Formal warning

Sumeet Bains
(Bains Travel)

Date of issuance: April 16, 2013

Results of a compliance verification indicate that Sumeet Bains carrying on business as Bains Travel is in contravention of paragraph 135.8(1)(b) of the Air Transportation Regulations. This compliance verification relates to an advertisement published in The Province newspaper on March 24, 2013.

Formal warning

Alberta Motor Association

Date of issuance: April 16, 2013

Results of a compliance verification indicate that the Alberta Motor Association is in
contravention of paragraphs 135.8(1)(b) and 135.8(1)(c) of the Air Transportation Regulations. This compliance verification relates to an advertisement published in the Calgary Herald on March 2, 2013.

Formal warning

Downunder Travel

Date of issuance: April 16, 2013

Results of a compliance verification indicate that Downunder Travel is in contravention of
Paragraph 135.8(1)(c) of the Air Transportation Regulations. This compliance verification
relates to an advertisement published in The Province newspaper on March 24, 2013.

Formal warning

Hume Travel Corporation

Date of issuance: April 17, 2013

Results of a compliance verification indicate that Hume Travel Corporation is in
contravention of paragraphs 135.8(1)(a), 135.8(1)(d), 135.8(1)(e), subsections 135.8(2), 135.8(3), sections 135.9 and 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site hume-travel.com.

Formal warning

DécouvAIRte Aviation Inc.
(Air St-Laurent Inc.)

Date of issuance: April 22, 2013

Results of a compliance verification indicated that DécouvAIRte Aviation Inc. carrying on business as Air St-Laurent Inc. was in breach of section 59 of the Canada Transportation Act by publicly providing online sale via its Web site of air taxi and charter services without having the appropriate licence issued by the Agency.

Formal warning

American Express Canada Credit Corporation

Date of issuance: April 23, 2013

Results of a compliance verification indicate that American Express Canada Credit
Corporation is in contravention of paragraphs 135.8(1)(d), 135.8(1)(e), subsections 135.8(2),
135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site travel.americanexpress.ca.

Formal warning

Thomas Cook Canada Inc.

Date of issuance: April 25, 2013

Results of a compliance verification indicate that Thomas Cook Canada Inc. is in
contravention of paragraphs 135.8(1)(d), 135.8(1)(e), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking systems on the Web sites thomascook.ca, searstravel.ca and sunquestvacations.ca.

Formal warning

Unaalik Aviation (2004) Inc.
(Unaalik Air)

Date of issuance: May 1, 2013

On or about May 1, 2012, Unaalik Aviation (2004) Inc. carrying on business as Unaalik Air operated an air service between Qaanaaq Airport, Greenland, and Resolute Bay, Nunavut, Canada using a Douglas DC-3C aircraft bearing registration C-FMKB, to transport cargo without holding a licence issued in respect of that service, thereby violating paragraph 57(a) of the Canada Transportation Act.

On or about May 2, 2012, Unaalik Aviation (2004) Inc. carrying on business as Unaalik Air operated an air service between Resolute Bay, Nunavut, Canada, and Qaanaaq Airport, Greenland using a Dehavilland DHC-6/300 aircraft bearing registration C-FASG, to transport passengers without holding a licence issued in respect of that service, thereby violating paragraph 57(a) of the Canada Transportation Act.

On or about May 3, 2012, Unaalik Aviation (2004) Inc. carrying on business as Unaalik Air  operated an air service between Qaanaaq Airport, Greenland, and Resolute Bay, Nunavut, Canada using a Dehavilland DHC-6/300 aircraft bearing registration C-FASG, to transport passengers without holding a licence issued in respect of that service, thereby violating paragraph 57(a) of the Canada Transportation Act.

On or about August 13, 2012, Unaalik Aviation (2004) Inc. carrying on business as Unaalik Air, operated an air service between Resolute Bay, Nunavut, Canada, and Qaanaaq Airport, Greenland using a Dehavilland DHC-6/300 aircraft bearing registration C-GXXB, to transport passengers without holding a licence issued in respect of that service, thereby violating paragraph 57(a) of the Canada Transportation Act.

On or about August 15, 2012, Unaalik Aviation (2004) Inc. carrying on business as Unaalik Air, operated an air service between Qaanaaq Airport, Greenland, and Resolute Bay, Nunavut, Canada using a Dehavilland DHC-6/300 aircraft bearing registration C-GXXB, to transport passengers without holding a licence issued in respect of that service, thereby violating paragraph 57(a) of the Canada Transportation Act.

Notice of violation

4358376 Canada Inc. (itravel2000.com)

Date of issuance: May 7, 2013

From March 18, to March 27, 2013, 4358376 Canada Inc. carrying on business as itravel2000.com violated paragraph 135.8(1)(a) by not providing the total price for air services on their online booking system found on the Web site itravel2000.com.

Notice of violation

Flight Network

Date of issuance: May 7, 2013

On or about April 8, 2013, Flight Network violated paragraph 135.8(1)(a) of the Air Transportation Regulations by not providing the total price for air services on their mobile online booking system found on the Web site m.flightnetwork.com.

On or about April 9, 2013, Flight Network violated paragraph 135.8(1)(a) of the Air Transportation Regulations by not providing the total price for air services on their mobile online booking system found on the Web site m.flightnetwork.com.

Notice of violation

Torstar Digital

Date of issuance: May 8, 2013

Results of a compliance verification indicate that Torstar Digital is in contravention of
paragraphs 135.8(1)(a), 135.8(1)(b), 135.8(1)(c),135.8(1)(d), 135.8(1)(e), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to air services advertised on the Web site targetvacations.ca, travelalerts.ca and the online booking system found on the Web site targetvacations.ca.

Formal warning

Carlson Wagonlit Travel

Date of issuance: May 9, 2013

Results of a compliance verification indicate that Carlson Wagonlit Travel is in contravention of paragraphs 135.8(1)(d), 135.8(1)(e), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site cwtvacations.ca.

Formal warning

South African Airways SOC Limited
(South African Airways)

Date of issuance: May 16, 2013

Results of a compliance verification indicate that South African Airways SOC Limited carrying on business as South African Airways is in contravention of paragraphs 135.8(1)(a), 135.8(1)(d), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the Canadian edition of the online booking system found the Web site flysaa.com.

Formal warning

Downunder Travel

Date of issuance: May 16, 2013

Results of a compliance verification indicate that Downunder Travel is in contravention of
paragraph 135.8(1)(a) of the Air Transportation Regulations. This compliance verification
relates to an advertisement published in the Calgary Herald on May 11, 2013.

Formal warning

Farlie Travel Limited (Aussie Travel)

Date of issuance: May 23, 2013

Results of a compliance verification indicate that Farlie Travel Limited carrying on business as Aussie Travel is in contravention of paragraph 135.8(1)(c) of the Air Transportation Regulations. This compliance verification relates to an advertisement for Aussie Travel published in the Edmonton Journal on May 11, 2013.

Formal warning

Sunwing Vacations Inc.

Date of issuance: May 31, 2013

Results of a compliance verification indicate that Sunwing Vacations Inc. is in contravention of paragraphs 135.8(1)(d) and 135.8(1)(e), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site sunwing.ca.

Formal warning

Calm Air International LP
(Calm Air)

Date of issuance: May 31, 2013

Results of a compliance verification indicate that Calm Air International LP, as represented by its general partner, Calm Air GP Inc. carrying on business as Calm Air, is in contravention of paragraph 135.8(1)(e), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site calmair.com.

Formal warning

Groupon Inc.

Date of issuance: June 7, 2013

Results of a compliance verification indicate that Groupon Inc. is in contravention of
paragraph 135.8(1)(a)of the Air Transportation Regulations. This compliance verification relates to an advertisement published on the Web site groupon.com on April 23, 2013.

Formal warning

The Flight Shops

Date of issuance: June 11, 2013

Results of a compliance verification indicate that The Flight Shops, doing business as
Flightcentre.ca and Flight Centre is in contravention of paragraphs 135.8(1)(a) and 135.8(1)(c) of the Air Transportation Regulations. This compliance verification relates to an
advertisement published on the Web site flightcentre.ca and to a display in the window of the Flight Center travel agency located in Place d'Orleans in the Ottawa region.

Formal warning

Sunwing Vacations Inc. (selloffvacations.com)

Date of issuance: June 21, 2013

Results of a compliance verification indicate that Sunwing Vacations Inc., carrying on business as selloffvacations.com, is in contravention of paragraphs 135.8(1)(d), 135.8(1)(e), 135.8(1)(f), subsections 135.8(2), 135.8(3) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the Web site selloffvacations.com and its online booking system.

Formal warning

Porter Airlines Inc.

Date of issuance: June 21, 2013

Results of a compliance verification indicate that Porter Airlines Inc. is in contravention of
paragraph 135.8(1)(c) of the Air Transportation Regulations. This compliance verification relates to an advertisement published in the Journal de Montreal on June 20, 2013.

Formal warning

Air Canada

Date of issuance June 21, 2013

Results of a compliance verification indicate that Air Canada is in contravention of
Paragraphs 135.8(1)(b) and 135.8(1)(c) of the Air Transportation Regulations. This
compliance verification relates to Air Canada's Twitter account (@ACwebSaver) and Air
Canada's webSaver e‑mail subscription.

Formal warning

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