Top 10 Tips

Understand Your Rights and Responsibilities

The tariff is the contract of carriage between you and your air carrier – it covers your rights and obligations as a passenger and your carrier’s rights and its responsibilities to you. Find it at the carrier’s business offices in Canada and on their websites when used for selling air transportation.

Check in Early

When available, check in on-line up to 24 hours in advance of your flight. Arrive at the airport early to check in, drop off your baggage, get through the security screening process and be available for boarding at the gate on time.

Know the fare rules for your ticket

Note or print the fare rules before purchasing and carry them with you when you travel – they can defend you if a dispute arises between you and the air carrier’s agent.

Know Your Carrier’s Limits

Each carrier sets out its own limits for carry-on and checked baggage. Carriers also set time limits for reporting and filing complaints about lost, damaged or delayed baggage. Check your carrier’s tariff for its baggage rules and allowances.

Call Ahead

From carrying sports equipment and musical instruments, to dietary restrictions, medical conditions and disability-related needs, most carriers require from 48 to 72 hours notice to accommodate special requests.

Pack Smart

Include your contact information and your destination contact information inside each piece of baggage. Always carry essential and valuable items with you on board: your passport, identification and return tickets; medicines and medical devices; money, jewelry and electronic equipment; and, essential overnight items.

Be Sure to Have All of Your Travel Documents

It's your responsibility to have the proper travel documents to enter a foreign country and return to Canada. All Canadian travellers, including children, must have their own passport. Consult the diplomatic mission of each country you intend to visit for its entry requirements.

Have Insurance When You Travel

Include protection against baggage loss, delay, damage or theft, trip cancellation or interruption, personal injury or death, as well as sufficient medical coverage.

Don’t Miss Your Flight

When available, pre-select your seat in advance of departure. Confirm your return flight at least 72 hours in advance. Monitor your points of contact for carrier notifications of departure time changes and cancellations. Check your flight’s status at least 24 hours before departure and leaving for the airport.

Need Help with a Problem?

Should you not be satisfied with your air carrier’s response to your written complaint, check our website to find out more about how we can help.

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