Unruly passengers

Everyone has the right to safe and secure travel. Behaviour that interferes with the flight or puts the safety of passengers and crew at risk is not tolerated.

Certain conduct and behaviour is considered illegal in Canada. If any prohibitive conduct or behaviour occurs before the flight, the carrier can refuse to transport the passenger. If it occurs during flight, the aircraft may make an unscheduled landing and the unruly passenger may be arrested, charged, and/or prosecuted.

For more details, visit Transport Canada at www.tc.gc.ca.

If you are refused transportation or removed from a flight as a result of inappropriate conduct or behaviour, you may be entitled to a refund of the unused portion of your ticket. Check with your air carrier.

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