Useful information sources

Canadian Transportation Agency
offers a substantial amount of information for travellers with disabilities.
Ottawa, ON K1A 0N9
Telephone: 1-888-222-2592
TTY: 1-800-669-5575
Facsimile: 819-997-6727
Web site:
Transport Canada
administers the Bus Code of Practice, develops and implements government policies on accessible transportation, and researches accessibility issues.
330 Sparks Street
Ottawa, ON K1A 0N5
Telephone: 613-990-2309
TTY: 1-888-675-6863
Facsimile: 613-954-4731 / 613-998-8620
Web site:

Transport Canada also provides a centralized source for information about accessible travel through a separate Web site called "Access to Travel."

Web site:

Office for Disability Issues
promotes the full participation of Canadians with disabilities in learning, work and community life.
105 Hôtel de Ville, 1st Floor
Gatineau, QC K1A 0J9
Telephone: 1-800-O-Canada (800-622-6232)
TTY: 1-800-465-7735
Facsimile: 819-953-4797
Web site:

To navigate to Office for Disability Issues: select on the far left hand vertical menu "Policies and Programs," then select from the list "Disability Issues."

Canadian Air Transport Security Authority
has information about accessibility issues at airport security checkpoints.
99 Bank Street, 13th Floor
Ottawa, ON K1P 6B9
Telephone: 1-888-294-2202
TTY: 613-949-5534
Facsimile: 613-990-1295
Web site:
Canada Border Services Agency
has information about crossing the borders.
Ottawa, ON K1A 0L8
Telephone: English 1-800-461-9999 / French 1-800-959-2036
TTY: 1-866-335-3237
Web site:
Foreign Affairs and International Trade Canada
has information about travelling in another country.
Enquiries Service (BCI)
125 Sussex Drive
Ottawa, ON K1A 0G2
Telephone: 1-800-267-8376 / 613-944-4000
TTY: 613-944-9136
Facsimile: 613-996-9709
Web site:
Canadian Food Inspection Agency
has information about requirements for animals in foreign countries.
Animal Health and Production Division
59 Camelot Drive
Ottawa, ON K1A 0Y9
Telephone: 613-225-2342
TTY: 1-800-465-7735
Facsimile: 613-228-6631
Web site:
Service Canada
has general information about all government services including passports.
Ottawa, ON K1A 0J9
ATTN: Canada Site c/o Canada Enquiry Centre
Telephone: 1-800-O-Canada (800-622-6232)
TTY: 1-800-926-9105
Facsimile: 613-941-1827
Web site:

International information

International Transport Forum:
provides information about accessible travel. The Forum is primarily a policy development organization with participation by more than 50 countries.
Web site:
United States Department of Transport:
provides information about accessible transportation.
Web site:

As well, it has created a centralized information resource.

Web site:

United Kingdom government:
provides information about accessible transportation.
Web site:
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