Executive Summary This report details the key findings and conclusions which follow from the 2015-2016 client satisfaction research among clients of the Canadian Transportation Agency. Separate...
With millions of passengers around the world travelling every year, air travel has become a part of life. You need to be able to make informed decisions when you make your travel plans. The Canadian...
Table of Contents Part 1 – Introduction Part 2 – The Mediation Process Part 3 – Role of the Parties and the Mediator, and Keys to Success Part 4 – Glossary of Terms Appendix A – Legislative...
Table of Contents Part 1: Background and Purpose Part 2: All Objections Part 3: Proceedings By Way Of Written Submissions Part 4: Proceedings By Way Of Oral Hearings Time Limits PART 1: BACKGROUND...
Table of Contents Purpose of this Code of Practice Scope Who is covered by this Code Section 1: Technical specifications for accessibility Section 2: Facility considerations Section 3: Service...
Codes of Practice
Achievements Strategic Actions Resolving Disputes Regulating the Industry Ensuring Compliance Assessments Achievements Strategic Actions Resolving Disputes Regulating the Industry Ensuring...
Note The Agency is reviewing guidance materials as part of its Regulatory Modernization Initiative. As a result, the rates in the Guide to Railway Charges for Crossing Maintenance and Construction...
Table of Contents Introduction Purpose of this resource tool Background The importance of Web accessibility Examples of issues affecting persons with disabilities Rates of disability in Canada...
Table of Contents A. Background A.1 The importance of web accessibility A.2 Equal access for persons with disabilities and the duty to accommodate B. The monitoring exercise B.1 What was monitored B...
July 1, 2015 Introduction The Canadian Transportation Agency (Agency) is responsible for, among other duties, resolving disputes or facilitating the resolution of disputes related to railway...