Decision No. 627-AT-A-2007
December 11, 2007
IN THE MATTER OF Decision No. 358-AT-A-2007 dated July 13, 2007 - Olive Watson against MyTravel Airways Limited.
File No. U3570/03-45
In its Decision No. 358-AT-A-2007 dated July 13, 2007 (hereinafter the Decision), the Canadian Transportation Agency (hereinafter the Agency) made a determination with respect to an application filed by Olive Watson regarding the failure by MyTravel Airways Limited (hereinafter MyTravel) to clearly communicate its policy of not allowing passengers to use their own oxygen equipment on board its flights, which resulted in Ms. Watson not being able to travel as planned with the carrier from Toronto, Ontario, Canada to Glasgow, Scotland, on September 28, 2003.
The Agency found that MyTravel's failure to clearly communicate its policy of not allowing passengers to use their own oxygen equipment on board its flights constituted an undue obstacle to Ms. Watson's mobility. As such, the Agency directed MyTravel to take corrective measures and indicated that it would review the material required to be filed to ensure that it would eliminate the undue obstacle experienced by Ms. Watson. The required corrective measures were as follows:
- Revise MyTravel's existing oxygen policies and procedures as provided to MyTravel, Sunquest and GlobeGround personnel to clearly reflect MyTravel's current oxygen policies and all current contact information for obtaining further information on MyTravel's oxygen policies, including current telephone numbers, e-mail addresses or applicable Web sites. Provide the Agency with a copy of the amendments made and a statement as to how they have been communicated to the relevant parties, i.e., travel agents, tour operators, ground handlers, as well as check-in and boarding agents and in-flight crew.
- Provide confirmation that the revised oxygen policies have been added to MyTravel, Sunquest and GlobeGround's training manuals.
- Issue a bulletin to MyTravel, Sunquest and GlobeGround personnel which provides a review of the carrier's oxygen-related policies and information on any revisions made to these policies.
On November 9, 2007, MyTravel filed its response to the Decision, including copies of MyTravel's current oxygen policy as found in its Ground Handling Manual and a memorandum dated October 23, 2007 which was issued to all third parties on MyTravel's commercial register and circulated to all third party contractors, including Sunquest and GlobeGround.
The Agency has considered the measures taken in response to the Decision and is satisfied that MyTravel has met the requirements of the Decision. As such, no further action is necessary in this matter.
- Gilles Dufault
- Beaton Tulk