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The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2021-05-28
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Media scan: CTA current issues
Air - media scan
1.1 Air Passenger Protection complaints processing
Canada's transport regulator hasn't...
Web page | 2021-09-27
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2021-07-13
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Organizational overview (placemat)
Effective March 30, 2021
Chair's Office – overview
Mandate (Chair's Office):
The roles of the Chair and...
Web page | 2021-09-27
Read the pdf (533 KB)
Message from the Chair and Chief Executive Officer
On June 1, 2021, I was appointed Chair and CEO of the Canadian Transportation Agency (CTA). I feel honoured to head this national institution given its history and the essential role it plays in the transportation...
Publication | 2021-12-02
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Transportation
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Table of contents
Message from the Chair and CEO
About the CTA
Pandemic impacts trends
Providing consumer protection for air passengers
Protecting the fundamental right of...
Publication | 2021-12-06
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Overview Organizational structure
and branch overview Corporate
reports Industry
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The Agency's history
The Canadian Transportation Agency had its origins over 100 years ago in an atmosphere of intense commercial competition. It...
Web page | 2021-09-27