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Displaying 11-20 of 58 items.
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Types and Categories of Flight Disruption: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-11-17
Guide to Railway Charges for Crossing Maintenance and Construction 2021
Read the pdf (735 KB) Effective November 1st, 2021 Note The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Railway Company (CP) in 2019, which the Agency has indexed for 2021. Introduction The...
Publication | 2021-10-21
Providing Information to Own Motion Investigations of Freight Rail Service: A Guide
Read the pdf (400 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Requirements for an own motion investigation are set out in the Canada Transportation Act,...
Publication | 2021-07-28
Liability Insurance Requirements for Wet-Lease and Code-Share Arrangements: A Guide
Read the pdf (420 KB) 1. Introduction All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage...
Publication | 2021-06-18
Code-share arrangements: A Guide
Read the pdf (403 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Applying for Wet-Lease Approval: A Guide
Read the pdf (494 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Wet-leasing requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2...
Publication | 2021-06-18
Freight Rail Service and Rates: A Guide
Disclaimer : This is not a legal document. The explanations and definitions it sets out are for general guidance purposes only. For legal information, see the following legislation, regulations, and rules: Canada Transportation Act, Part III (Railway Transportation), Part IV (Arbitrations...
Publication | 2021-03-08
Baggage Requirements for Domestic Services: A Guide
Read the pdf (392 KB) Watch the ASL videos 1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air...
Publication | 2021-01-22
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22

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