Service Standard for Air Service Licences

Service standard

The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements.

Performance target

The target for achieving this service standard is set at 85 percent..

Performance information

Service standard for the issuance of air service licencesTargetNumber of applications2015-2016
within 7 business days85%9594%

In April 2014, the Agency implemented this improved service standard, replacing the previous standard of issuance within 14 calendar days. The Agency's performance of 2015/2016 compares to that of 2014/2015 where the Agency issued 94% of 96 licences within the established service standard.

Applying for a licence

The application guides can be found at:

If you have any questions, you may contact the Manager of the Licensing and Charters Division.

Service feedback

If service expectations are not met, you may contact the Manager of the Licensing and Charters Division.

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