Service Standard for Air Service Licences

Service standard

The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements.

Performance target

The target for achieving this service standard is set at 85 percent..

Performance information

Service standard for the issuance of air service licencesTarget2013/2014 2014/2015
within 7 business days (effective April 2014) 85% 88% 94%
within 14 calendar days 90% 93% *see note below

Note:  In April 2014, the Agency implemented an improved service standard to issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements, replacing the previous standard of issuance within 14 calendar days.

Applying for a licence

The application guides can be found at:

If you have any questions, you may contact the Manager of the Air Licensing and Charters Division.

Service feedback

If service expectations are not met, you may contact the Manager of the Air Licensing and Charters Division.

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