Standard for Air Service Licences
The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements.
The target for achieving this service standard is set at 85 percent.
|Service standard for the issuance of air service licences||Target||Number of applications||2016-2017|
|within 7 business days||85%||98||90%|
In April 2014, the Agency implemented this improved service standard, replacing the previous standard of issuance within 14 calendar days. The Agency's performance of 2016/2017 compares to that of 2015/2016 where the Agency issued 94% of 95 licences within the established service standard.
Applying for a licence
The application guides can be found at:
If you have any questions, you may contact the Manager, Licensing and Charters.
If service expectations are not met, you may contact the Manager,Licensing and Charters.
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