Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2023-2024 (year to date) 2022-2023 2021-2022 2020-2021 2019-2020
Notice of Violation - with Administrative Monetary PenaltyNote 1 75 33 11 6 12
Notice of Violation – with Warning Note 2 0 0 0 2 0
Total number of violations found Note 1 Note 3 642 643 831 23 134
Cautionary Notice Note 4 184 9 56 49 7
Formal warnings – discontinued Note 5 N/A N/A N/A N/A 9
Total amount of Administrative Monetary Penalties Note 1 Note 3 $1,343,930 $725,380 $253,975 $54,500 $504,500

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 61 - 70 of 510 actions.
Regulated entity Contravention Date of Issuance Penalty
United Airlines, Inc.

(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available, in simple, clear and concise language, on a document on which the itinerary of passengers (NJ4ZXX), (DP151W), (DPP19H), (ELWS89), (HWYJ2Q), (EDQ5CR), (HGP7NP), (LLNS1F), (AYFRP4), (CJNNEJ) appear, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations, specifically terms and conditions regarding flight delay, flight cancellation, denial of boarding and the assignment of seats to children who are under the age of 14 years, contrary to subsections 5(2) of the Air Passenger Protection Regulations (APPR).

These contraventions occurred between on or about November 2, 2022 and March 8, 2023.

(B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (NJ4ZXX), (DP151W), (DPP19H), (ELWS89), (HWYJ2Q), (EDQ5CR), (HGP7NP), (LLNS1F), (AYFRP4), (CJNNEJ) appear, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations (APPR).

These contraventions occurred between on or about November 2, 2022 and March 8, 2023.

(C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (NJ4ZXX), (DP151W), (DPP19H), (ELWS89), (HWYJ2Q), (EDQ5CR), (HGP7NP), (LLNS1F), (AYFRP4), (CJNNEJ) appear, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations (APPR).

These contraventions occurred between on or about November 2, 2022 and March 8, 2023.

2023-06-07 Monetary penalty
$75,000
Flair Airlines Ltd.

(1) On or about May 10, 2023, Flair Airlines Ltd. failed to make available on a digital platform that Flair Airlines Ltd. uses to sell tickets (www.flyflair.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on alternative travel arrangements or refunds to a passenger affected by delay, cancellation or denial of boarding when the delay, cancellation or denial of boarding is outside carrier control and information on providing written confirmation of benefit, to volunteers who willingly give up their seat before the flight departs, thereby contravening subsection 5(2) of those Regulations.

2023-06-07 Monetary penalty
$2,500
Air India Limited

(A) On or about May 2, 2023, Air India Limited did not set out an air transportation charge ("Carrier Imposed Surcharges (YQ)") under the heading "Air Transportation Charges" in the booking system found on the web site airindia.in/, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations.

(B) On or about May 2, 2023, Air India Limited, in an advertisement on airindia.in/, interfered with the ability of anyone to determine the total price for an optional incidental service by listing the cost of "Upfront Upgrades for International Flights" in USD, thereby contravening section 29 of the Air Passenger Protection Regulations.

2023-05-31 Monetary penalty
$1,100
Canada Jetlines Operations Ltd.

(1) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(2) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to provide, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(3) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), thereby contravening that subsection of the Regulations.

2023-05-24 Monetary penalty
$7,500
American Airlines Inc.

(A) On or about January 18, 2023, American Airlines Inc., advertised the price of an air service on the website www.aa.com without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR.

(B) On or about January 18, 2023, American Airlines Inc. advertised the price of an air service on the website www.aa.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.

2023-05-17 Monetary penalty
$1,100
WestJet

(A) On or about March 11, 2023, at Vancouver International Airport (CYVR), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS1790, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

2023-05-16 Monetary penalty
$5,000
Flair Airlines Ltd.

(A) On or about March 12, 2023, at Vancouver International Airport (CYVR), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8264, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

2023-05-16 Monetary penalty
$2,500
Skyservice Business Aviation Inc.

(1) On or about May 26, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GWFM from Toronto, Ontario (YYZ) to Nice, France (NCE) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(2) On or about May 29, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Toronto, Ontario (YYZ) to San Jose, Costa Rica (SJO) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(3) On or about May 30, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from Nassau, Bahamas (NAS) to Montreal, Quebec (YUL) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(4) On or about June 7, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GJFG from San Jose, Costa Rica (SJO) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(5) On or about October 20, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Toronto, Ontario (YYZ) to Nassau, Bahamas (NAS) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(6) On or about October 23, 2022, Skyservice Business Aviation Inc. operated an international passenger charter, using an aircraft bearing registration C-GSMR from Nassau, Bahamas (NAS) to Toronto, Ontario (YYZ) without first obtaining the required charter permit, in the absence of prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

2023-05-12 Monetary penalty
$30,000
Elite Air, Inc.

(A) On or about December 30, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening secion57(b) of the Canada Transportation Act.

(B) On or about December 31, 2022, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Toronto, Ontario CA (YYZ) to Orlando, Florida USA (MCO), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act.

(C) On or about January 7, 2023, Elite Air, Inc. operated an air service using a Gulfstream V type aircraft bearing registration N529RE from Orlando, Florida USA (MCO) to Toronto, Ontario CA (YYZ), without holding a Canadian aviation document thereby contravening subsection 57(b) of the Canada Transportation Act.

2023-05-08 Monetary penalty
$13,500
Air Canada

(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC306, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

2023-05-04 Monetary penalty
$6,000