Sunwing Inquiry: Appendix 15: Communication Issues - Notes

Table of contents

Toronto Airport (YYZ) Departures

Flights Original
Date of
Flight		 Mitigated Facts  Relevant Issues 
SWG022 15/04/2018  
  • Passengers testimonies report communication issues.
SWG026 16/04/2018  
  • Passengers testimonies report communication issues.
SWG030 15/04/2018  
  • Passengers testimonies report communication issues.
SWG068 16/04/2018  
  • Passengers testimonies report communication issues.
SWG218 15/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG271 15/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG302 14/04/2018  
  • This flight is detailed in the Inquiry report.
  • Passengers testimonies report communication issues.
SWG406 15/04/2018  
  • Passengers testimonies report communication issues.
SWG410 15/04/2018

911 CALLS:

  • Two passengers state that others called 911.
  • Peel Regional Police database does not indicate such calls.
  • Passengers testimonies report communication issues and multiple gate changes.
  • The aircraft was parked at a remote stand and customers were being bussed from the main terminal. At one point, some passengers waited around 45 minutes in buses on the tarmac only to be shuttled back to terminal.
SWG412 16/04/2018  
  • Passenger testimony report communication issues and multiple gate changes.
  • The aircraft was parked at a remote stand and customers were being bussed from the main terminal. At one point, some passengers were carried in buses on the tarmac only to be shuttled back to terminal.
SWG420 16/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG436 15/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG442 17/04/2018  
  • Passenger testimony report communication issues.
SWG511 17/04/2018  
  • Passenger testimony report communication issues.
SWG513 16/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG515 15/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG535 16/04/2018  
  • Passengers testimonies report communication issues.
SWG600 16/04/2018  
  • Passenger testimony report communication issues.
SWG620 16/04/2018  
  • Passengers testimonies report communication issues.
SWG626 15/04/2018  
  • Passenger testimony report communication issues.
SWG642 18/04/2018  
  • Passengers testimonies report communication issues.
SWG680 16/04/2018  
  • Passenger testimony report communication issues and baggage issues.
SWG682 17/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG684 15/04/2018  
  • Passengers testimonies report communication issues.
SWG684 17/04/2018  
  • Passengers testimonies report communication issues.
SWG706 16/04/2018  
  • Passenger testimony report communication issues and multiple gate changes.
SWG714 15/04/2018  
  • Passenger testimony report communication issues.
SWG730 17/04/2018  
  • Passenger testimony report communication issues and multiple gate changes.
SWG732 16/04/2018  
  • Passengers testimonies report communication issues.
SWG746 15/04/2018  
  • Passenger testimony report communication issues and multiple gate changes.
SWG752 14/04/2018  
  • Passengers testimonies report communication issues.
SWG784 16/04/2018  
  • Passengers testimonies report communication issues.

Montreal Airport (YUL) Departures

Flights Original
Date of
Flight		 Mitigated Facts  Relevant Issues 
SWG248 18/04/2018  
  • Passengers testimonies report communication issues.
SWG306 16/04/2018  
  • Passengers testimonies report communication issues.
SWG308 17/04/2018  
  • Passenger testimony report communication issues.
SWG378 16/04/2018  
  • Passengers testimonies report communication issues.
SWG414 17/04/2018  
  • Passengers testimonies report communication issues.
  • Some passengers testimonies details an incident where several customers were misinformed and returned home in the morning only to realize later that the flight had left without them; Sunwing confirms the incident and specifies that this has affected 32 passengers. These passengers were reprotected on Flight SWG428 the same day.
SWG426 16/04/2018  
  • Passengers testimonies report communication issues.
SWG428 17/04/2018  
  • Passengers testimonies report communication issues.
  • Some passengers testimonies show that they are upset about the unannonced stop in Puerto Plata airport (POP) to disembark the 32 customers that were misinformed and missed Flight WG414.
SWG434 18/04/2018  
  • Passengers testimonies report communication issues.
SWG470 15/04/2018  
  • Passenger testimony report communication issues.
SWG517 16/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG519 17/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG604 17/04/2018  
  • Passengers testimonies report communication issues.
SWG688 17/04/2018  
  • Passengers testimonies report communication issues.

Toronto Airport (YYZ) Arrivals

Flights Original
Date of
Flight		 Mitigated Facts  Relevant Issues 
SWG031 15/04/2018  
  • Passengers testimonies report communication issues.
SWG031 18/04/2018  
  • Passenger testimony report communication issues.
  • Passenger testimony report lack of assistance to a person with disabilities (wheelchair).
SWG201 15/04/2018  
  • Passengers testimonies report communication issues.
SWG208 15/04/2018  
  • Passengers testimonies report communication issues.
SWG305 17/04/2018  
  • Passenger testimony report communication issues.
SWG343 15/04/2018  
  • Passengers testimonies report communication issues.
SWG407 15/04/2018  
  • Passengers testimonies report communication issues.
SWG411 15/04/2018  
  • Passengers testimonies report communication issues.
SWG413 16/04/2018  
  • Passenger testimony report communication issues.
SWG421 16/04/2018  
  • Passenger testimony report communication issues.
SWG437 15/04/2018  
  • Passengers testimonies report communication issues.
SWG439 14/04/2018  
  • Passengers testimonies report communication issues.
SWG443 14/04/2018  
  • Passengers testimonies report communication issues.
SWG514 16/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
  • One passenger testimony reports a person with disability provided with a broken wheelchair resulting in injury.
SWG516 15/04/2018  
  • Passengers testimonies report communication issues.
SWG601 16/04/2018  
  • Passengers testimonies report communication issues.
SWG603 14/04/2018  
  • Passenger testimony report communication issues.
SWG621 16/04/2018  
  • Passenger testimony report communication issues.
SWG627 15/04/2018  
  • Passengers testimonies report communication issues.
SWG683 17/04/2018  
  • Passengers testimonies report communication issues.
SWG685 15/04/2018  
  • Passengers testimonies report communication issues.
SWG685 17/04/2018  
  • Passengers testimonies report communication issues.
SWG715 15/04/2018  
  • This flight is detailed in the Inquiry report.
  • Passengers testimonies report communication issues.
SWG727 14/04/2018  
  • Passengers testimonies report communication issues.
SWG731 15/04/2018  
  • Passengers testimonies report communication issues.
SWG731 17/04/2018  
  • Passenger testimony report communication issues.
SWG753 14/04/2018  
  • Passengers testimonies report communication issues.
SWG781 15/04/2018  
  • Passengers testimonies report communication issues.
  • Flight was scheduled for a stop in Hamilton but went straight to Toronto airport (YYZ).
SWG783 16/04/2018  
  • Passengers testimonies report communication issues.
  • An unscheduled stop in Cancun was added to avoid time crew expiry resulting in a tarmac delay.
SWG785 16/04/2018  
  • Passengers testimonies report communication issues.

Montreal Airport (YUL) Arrivals

Flights Original
Date of
Flight		 Mitigated Facts  Relevant Issues 
SWG063 15/04/2018  
  • Passengers testimonies report communication issues and multiple gate changes.
SWG249 18/04/2018  
  • Passengers testimonies report communication issues.
SWG307 16/04/2018  
  • Passengers testimonies report communication issues.
SWG309 15/04/2018  
  • Passengers testimonies report communication issues.
SWG379 16/04/2018  
  • Passengers testimonies report communication issues.
SWG427 16/04/2018  
  • Passengers testimonies report communication issues.
SWG429 17/04/2018  
  • Passengers testimonies report communication issues.
SWG435 18/04/2018  
  • Passengers testimonies report communication issues.
SWG471 15/04/2018  
  • Passengers testimonies report communication issues.
SWG518 16/04/2018  
  • Passengers testimonies report communication issues.
SWG520 17/04/2018  
  • Passengers testimonies report communication issues.
SWG534 18/04/2018  
  • Passengers testimonies report communication issues.
SWG538 15/04/2018  
  • Passenger testimony report communication issues.
SWG538 17/04/2018  
  • Passenger testimony report communication issues.
SWG605 17/04/2018  
  • Passengers testimonies report communication issues.
SWG607 14/04/2018  
  • Passenger testimony report communication issues.
SWG653 15/04/2018  
  • Passengers testimonies report communication issues.
SWG653 18/04/2018  
  • Passengers testimonies report communication issues.
SWG659 18/04/2018  
  • Passengers testimonies report communication issues.
SWG689 17/04/2018  
  • Passengers testimonies report communication issues.
SWG793 14/04/2018  
  • Passengers testimonies report communication issues.
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