The Agency’s Twitter account is a great way to interact with the department and learn about the Agency’s work. We look forward to sharing information with you beyond the conventional government Web experience, but always encourage visits to our website for more detailed information.

Twitter terms of use

The use of Twitter by the Canadian Transportation Agency is intended to encourage interaction between the user and the Agency, and in no way verifies or confirms either the accuracy of user comments or their compliance with the guidelines outlined here. The Agency does not endorse any of the views in comments posted by other users. Comments in violation of these Terms of Use may result in the Canadian Transportation Agency blocking the user in question to prevent further inappropriate tweets.


The Canadian Transportation Agency’s Twitter account (@OTC.gc and @CTA.gc) is mainly used as an alternative method for accessing the material posted in the Agency’s RSS Feeds and website. If you are looking for more information about the Agency, information is available on the Agency’s website.

Links to other websites

From time to time, the Agency’s Twitter account may tweet links to websites that are not under the control of Canadian Transportation Agency or the Government of Canada. These links are provided solely for the convenience of the users. The Government of Canada is not responsible for the accuracy, currency or reliability of the content. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Tweet frequency

The number of tweets disseminated by the Agency will vary. During some periods, we may tweet more or less frequently than average. You should expect to see tweets during regular working hours, Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT.


Canadian Transportation Agency Twitter updates are also subject to downtime that may be out of the Agency’s control, because Twitter servers are managed by a third party. As such, we accept no responsibility for the Twitter network becoming unresponsive or unavailable.

Following and unfollowing

At this time, the Canadian Transportation Agency will only follow other Government of Canada institutions and organizations which we believe are relevant to the mandate of our work. This could include following the Twitter accounts of non-profit organizations, associations and other governmental agencies.

We will only take steps to remove or block subscribers if they do not abide by these Terms of Use. Users may also be reported to Twitter if they do not comply with the service provider's terms of use.

The appearance of a Twitter user as a follower of the Canadian Transportation Agency account does not imply endorsement, nor does the Agency following any particular user.


The Canadian Transportation Agency may retweet relevant material posted by other Government of Canada Twitter accounts and/or other accounts determined to be relevant to our followers and of significant value. This may include cross-linking, research findings, statistics, relevant events and conferences.

Direct messages and @replies

All @replies and direct messages and any emerging themes or helpful suggestions will be passed to the relevant people in the department. Although we are not able to reply individually to all messages, they will be handled on a case-by-case basis and responded to when deemed appropriate.

The Canadian Transportation Agency reserves the right to respond to individual tweets at its discretion.

If we feel a comment or a question posed to Canadian Transportation Agency is of significant business value and/or requires a greater level of detail, we may develop a formal response and distribute the information through other channels such as our website.

Reporters are asked to send questions to and to refrain from submitting questions on Twitter.

The Canadian Transportation Agency will not engage in issues of political nature or answer questions that break the rules of our policy.

The best method of contacting the Agency with an inquiry remains, or call 1-888-222-2592.


Twitter, as a third party service provider, is not bound by Government of Canada policies for web accessibility.

The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. A more accessible version of Twitter is located at


Information posted by the Canadian Transportation Agency is subject to the Copyright Act of Canada.

Official languages

The Canadian Transportation Agency respects the Official Languages Act and is committed to ensuring that information products are available in both French and English, of equal quality. Agency tweets are available in both official languages. Simply view the appropriate Canadian Transportation Agency Twitter account: in English on @CTA_gc, and in French on @OTC_gc.

The Agency’s tweets are available in both official languages through separate French and English accounts. Content may vary between the English and French tweets, particularly where messages and comments are concerned. Any tweets or retweets that originate from the Canadian Transportation Agency will be made available in both official languages when it concerns both English and French communities.

Responses to direct messages and @replies will be made in the official language of origin.

Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are written. is available in multiple languages including English and French. To change your user preference, go in your account settings and adjust accordingly.


The Canadian Transportation Agency’s Twitter account is not a Government of Canada website and represents our presence on Twitter, a third-party service provider. Users are encouraged to read Twitter's privacy policy.

Information shared with the Canadian Transportation Agency on Twitter is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with Agency’s Twitter account may be captured, stored, accessed and disclosed in response to a request under either of these acts.

The personal information provided by you to the Canadian Transportation Agency through Twitter is protected and used in accordance with the provisions of the federal Privacy Act and the Treasury Board Policy on Privacy Protection.

It should be noted that any contact information shared with the Agency over Twitter will be publically viewable (as the Agency only follows other government departments, making private direct messages impossible with the public).

To protect your own privacy and the privacy of others, the Canadian Transportation Agency recommends that you do not include personal information in your comments or other content you post. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in section 3 of the Privacy Act.

Questions or comments regarding this policy, or the administration of the Privacy Act in the Agency may be directed to the Privacy Co-ordinator by e-mail at, by calling 819-994-2564 or 1-888-222-2592 or TTY 1-800-669-5575.

If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-282-1376 or via the Internet at

For media enquiries

Media representatives can contact the Agency at or call 819-953-3448.

Additional information

The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website.

If you have questions about these terms of use, please contact the Agency at

Thank you for taking the time to read these terms of use.

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