Types of enforcement actions and contraventions

Types of enforcement actions

There are two ways the CTA can deal with non-compliance:

1. Members can order corrective actions as part of a formal finding that a provision has been contravened. (Members are decision-makers who are appointed by Cabinet to make adjudicative decisions and regulatory determinations). In some cases, this could include compensating affected parties.

2. Enforcement officers can issue fines (administrative monetary penalties) for contraventions of certain provisions.

Enforcement officers can issue a fine for a first violation if it's serious enough; otherwise, they will issue a warning. If the same provision is violated again within four years, the enforcement officer can issue a fine.

Penalties for individuals (formal warnings and fines)
Severity of violation 1st violation 2nd violation 3rd violation 4th and subsequent violations
Level 1 warning $100 $100 $100
Level 2 warning $250 $500 $1,000
Level 3 warning $500 $1,000 $2,000
Level 4 warning $1,000 $2,500 $5,000
Level 5 up to $1,000 $2,500 $5,000 $5,000

Note: In this context, an individual also means a sole proprietorship or partnership. In most cases, employees are viewed as agents of the employer. This means that employers are liable for the misconduct of their employees and are subject to any enforcement action.

Penalties for corporations (formal warnings and fines)
Severity of violation 1st violation 2nd violation 3rd violation 4th and subsequent violations
Level 1 warning $500 $500 $500
Level 2 warning $1,250 $2,500 $5,000
Level 3 warning $2,500 $5,000 $10,000
Level 4 warning $5,000 $12,500 $25,000
Level 5 up to $5,000 $12,500 $25,000 $25,000

Types of contraventions

Enforcement officers monitor compliance with the following legislation and regulations:

These tables show the level of severity of each type of violation.

Canada Transportation Act

Provision Violation Level
par. 57(a) Operating an air service without holding a valid licence in respect of that service. 5
par. 57(b) Operating an air service without holding a Canadian aviation document in respect of that service. 5
par. 57(c) Operating an air service without having the prescribed liability insurance coverage in effect in respect of that service. 5
s. 59 Selling, causing to be sold or publicly offering for sale in Canada an air service for which no licence is held. 4
subs. 64(1) Not giving prescribed notice of a proposal to discontinue a domestic service to a point where, as a result of the proposed discontinuance, there will be only one licensee or no licensee offering at least one flight per week to that point. 3
subs. 64(1) Not giving prescribed notice of a proposal to reduce the frequency of a domestic service to a point to less than one flight per week where, as a result of the proposed reduction, there will be only one licensee or no licensee offering at least one flight per week to that point. 3
subs. 64(1.1) Not giving prescribed notice of a proposal to discontinue a year-round non-stop scheduled air service between two points in Canada where that discontinuance would result in a reduction, as compared to the week before the proposal is to take effect, of at least 50% of the weekly passenger-carrying capacity of all licensees operating year-round non-stop scheduled air services between those two points. 3
subs. 64(2) Implementing a proposal to discontinue a domestic service to a point where, as a result of the proposed discontinuance, there will be only one licensee or no licensee offering at least one flight per week to that point less than 120 days, or 30 days if the service has been in operation for less than one year, after notice of the proposal was given. and/or 3
subs. 64(2) Implementing a proposal to discontinue a year-round non-stop scheduled air service between two points in Canada where that discontinuance would result in a reduction, as compared to the week before the proposal is to take effect, of at least 50% of the weekly passenger-carrying capacity of all licensees operating year-round non-stop scheduled air services between those two points less than 120 days, or 30 days if the service has been in operation for less than one year, after notice of the proposal was given. 3
subs. 64(2) Implementing a proposal to reduce the frequency of a domestic service to a point to less than one flight per week where, as a result of the proposed reduction, there will be only one licensee or no licensee offering at least one flight per week to that point less than 120 days, or 30 days if the service has been in operation for less than one year, after notice of the proposal was given. 3
subs. 64(2) Not complying with an Agency order made under subsection 64(2) to not implement a proposal to discontinue a domestic service to a point where, as a result of the proposed discontinuance, there will be only one licensee or no licensee offering at least one flight per week to that point until the expiry of the notice specified in the order. 5
subs. 64(2) Not complying with an Agency order made under subsection 64(2) to not implement a proposal to discontinue a year-round non-stop scheduled air service between two points in Canada where that discontinuance would result in a reduction, as compared to the week before the proposal is to take effect, of at least 50% of the weekly passenger-carrying capacity of all licensees operating year-round non-stop scheduled air services between those two points until the expiry of the notice period specified in the order. 5
subs. 64(2) Not complying with an Agency order made under subsection 64(2) to not implement a proposal to reduce the frequency of a domestic service to a point to less than one flight per week where, as a result of the proposed reduction, there will be only one licensee or no licensee offering at least one flight per week to that point until the expiry of the notice period specified in the order. 5
par. 66(1)(a) Not complying with an Agency order made under paragraph 66(1)(a) disallowing a fare, cargo rate or increase in a fare or cargo rate published or offered in respect of a domestic service provided between two points. 5
par. 66(1)(b) Not complying with an Agency order made under paragraph 66(1)(b) directing a licensee to amend its tariff by reducing a fare, rate or increase in a fare or cargo rate by the amounts and for the periods specified in the order. 5
par. 66(1)(c) Not complying with an Agency order made under paragraph 66(1)(c) directing a licensee to refund amounts specified by the Agency to persons determined by the Agency to have been overcharged by the licensee. 5
subs. 66(2) Not complying with an Agency order made under subsection 66(2) directing a licensee to publish and apply additional fares or cargo rates. 5
subs. 66(8) Not complying with an Agency order made under subsection 66(8) to protect the confidentiality of information that the Agency is considering in the course of proceedings under subsection 66(6). 5
par. 67(1)(a) Not displaying, in a prominent place at the licensee's business offices a sign indicating that the tariffs for the domestic service it offers, including the terms and conditions of carriage, are available for public inspection at its business offices. 3
par. 67(1)(a.1) Not publishing the terms and conditions of carriage on any Internet site used by the licensee for selling domestic service offered by the licensee. 3
para. 67(1)(c) Not retaining a record of licensee's domestic tariffs for a period of at least three years after the tariffs have ceased to be in effect. 2
subs. 67(2) Not including all prescribed information in the domestic tariff. 2
subs. 67(3) Imposing a fare, rate, charge or term or condition of carriage not set out in a published and effective tariff applicable to a domestic service. 3
subs. 67(4) Not providing a copy or excerpt of a domestic tariff on request and/or charging more than the cost of making the copy or excerpt. 2
par. 67.1(a) Not complying with an Agency order made under paragraph 67.1(a) to apply a fare, rate, charge or term or condition of carriage that is set out in a tariff applicable to a domestic service. 5
par. 67.1(b) Not complying with an Agency order made under paragraph 67.1(b) for the payment of compensation. 5
par. 67.1(c) Not complying with an Agency order made under paragraph 67.1(c) to take corrective measures. 5
subs. 67.2(2) Advertising or applying a term or a condition of carriage that is suspended or has been disallowed 4
subs. 68(2) Including in a confidential contract, between a holder of a domestic licence and another person, of provisions with respect to the exclusive use by the person of a domestic service operated by the holder of the domestic licence between two points in accordance with a published timetable or on a regular basis where the contract is not for all or a significant portion of the capacity of a flight or a series of flights. 4
subs. 68(3) Not retaining a copy of a confidential contract for a period of at least three years after it has ceased to have effect. 2
subs. 68(3) Not complying with an Agency request to provide the Agency with a copy of a confidential contract between a holder of a domestic licence and another person made within three years after the confidential contract has ceased to have effect. 3
subs. 71(2) Not complying with the terms and conditions of a scheduled international licence. 4
subs. 74(2) Not complying with the terms and conditions of a non-scheduled international licence. 4
par. 82(a) Not notifying the Agency that liability insurance coverage has been cancelled or altered in a manner resulting in the failure to have the prescribed coverage for that service. 4
par. 82(b) Not notifying the Agency that operations have changed in a manner resulting in the failure to have the prescribed liability insurance coverage. 4
par. 82(c) Not notifying the Agency that changes have been made affecting the licensee's Canadian status. 4
s. 83 Not providing the Agency, on request, with information or documents available to the licensee that relate to any complaint under review or any investigation being conducted by the Agency. 3
subs. 172(3) Not complying with an Agency order made under subsection 172(3) requiring the taking of corrective measures. 5
subs. 172(3) Not complying with an Agency order made under subsection 172(3) directing the payment of compensation. 5
subs. 178(5) Not providing reasonable assistance at the request of an enforcement officer and/or Not furnishing information at the request of an enforcement officer. 2

Air Transportation Regulations

Provision Violation Level
par. 7(1)(a) Operating an air service without having passenger liability insurance in the prescribed amount. 5
par. 7(1)(b) Operating an air service without having public liability insurance in the prescribed amount. 5
subs. 7(3) Having liability insurance that contains an exclusion or waiver provision reducing insurance coverage for any accident or incident below the prescribed amounts. 4
subs. 7(4) Having single limit liability coverage for an amount less than the applicable combined insurance minima. 4
subs. 8(1) [Licensee] Not filing a valid certificate of insurance with the Agency. 3
subs. 8(2) Not filing a certified true copy of the certificate of insurance on request by the Agency. 2
subs. 8.2(1) [Lessor] Providing all or part of an aircraft with a flight crew to a licensee for the purpose of providing an air service pursuant to the licensee's licence without prior approval of the Agency. 3
subs. 8.2(1) [Lessee] Providing an air service using all or part of an aircraft, with flight crew, provided by another person without prior approval of the Agency. 3
subs. 8.2(4) Not maintaining prescribed passenger and third party liability insurance coverage for a service for which another person provides an aircraft with flight crew. 4
subs. 8.2(6) Not notifying the Agency in writing of the cancellation of or alteration in any manner to the prescribed liability insurance coverage that results in failure by the licensee or the person who provided the aircraft with flight crew to maintain coverage. 4
subpar. 8.3(1)(b)(ii) Operating an air service prior to having received acknowledgement from the Agency that the conditions for operating without formal approval have been met. 4
subs. 8.5(1) Not notifying the public that an air service will be operated by a licensee using an aircraft and flight crew provided by another person. 3
subs. 10(2) Not filing with the Agency, within 30 days after each anniversary date of the licence, a declaration in the form set out in Schedule II. 2
subs. 14(1) Not providing prescribed notice of a proposal to discontinue or reduce the frequency of a domestic service. 2
subs. 15(3) Not filing with the Agency, within 30 days after each anniversary date of the licence, a declaration in the form set out in Schedule II. 2
par. 18(a) Not providing transportation in accordance with terms and conditions of the licence. 4
par. 18(b) Making a public statement that is false or misleading with respect to the licensee's air service or any service incidental thereto. 4
par. 18(c) Operating or representing by advertisement or otherwise under a name other than the name on the licence. 3
s. 19 Not operating every flight in accordance with the service schedule except as prescribed. 2
par. 20(a) Chartering an aircraft to a person who obtains payment for traffic carried at a toll per unit. 3
par. 20(b) Not allowing the Agency to inspect records in respect of advance payments. 3
s. 80 Operating a charter between Canada and the United States without holding a non-scheduled international licence valid for the charter. 5
s. 81 Chartering the bellyhold or main deck for the carriage of goods other than as prescribed. 2
s. 82 [Air Carrier] Acting as a charterer in respect of a Transborder Passenger Charter (TPC), Transborder Passenger Non-resaleable Charter (TPNC) or Transborder Goods Charter (TGC). 3
s. 82 [Air Carrier] Selling seats or space dedicated to passengers or goods on a TPC, TPNC or TGC directly to the public. 3
s. 83 Utilizing unused space for transporting the carrier's own goods and personnel or the goods and personnel of another carrier without prior concurrence of the charterer. 2
subs. 84(2) Not having a written agreement to the effect that, for all charters or series of charters that are subcontracted, the licensee will hold the air carrier harmless from, and indemnify the air carrier for, all passenger and third party liabilities while passengers or cargo transported under a contract with the air carrier are under the control of the licensee. 3
s. 85 Not permitting the Agency to inspect, immediately on request, the air carrier's records respecting the operation of Transborder Passenger Charters, Transborder Passenger Non-resaleable Charters or Transborder Goods Charters, including records respecting any advance payments. 3
subs. 86(1) Not retaining flight coupons surrendered by passengers or equivalent information contained in another format for at least one year after the date of departure of the Transborder Passenger Charters (TPC), Transborder Passenger Non-resaleable Charters (TPNC) or Transborder Goods Charters (TGC). 3
subs. 86(1) Not maintaining evidence that the air carrier has complied with the transborder charter requirements for at least one year after the date of departure of the TPCs, TPNCs or TGCs. 3
subs. 86(2) Not providing evidence requested by the Agency to verify that the TPC, TPNC or TGC requirements have been complied with. 3
s. 87 Not notifying the Agency before the date of the TPC of the arrangements of the charter operated by two air carriers. 2
subs. 88(1) Operating a TPC without the full capacity of the aircraft being chartered. 3
par. 93(1)(a) Operating a TPC or series of TPCs as prescribed without obtaining a program permit. 4
par. 93(1)(b) Operating a TPC or series of TPCs as prescribed without obtaining an amended program permit from the Agency. 4
par. 93(1)(c) Operating a TPC or series of TPCs as prescribed without filing a copy of a new or renewed financial guarantee at least 30 days before the cancellation or termination of the financial guarantee. 4
par. 93(1)(d) Operating a TPC or series of TPCs as prescribed without filing every amendment to the financial guarantee. 4
par. 93(1)(e) Operating a TPC or series of TPCs as prescribed without notifying the Agency in writing of the cancellation of any charter set out in the charter contract. 2
subs. 95(2) Modifying the monitoring, compliance and disclosure systems referred to in par. 95(1)(c) without prior written approval of the Agency. 4
par. 95(3)(a) Not including in every charter contract which is in force during the period of the charter authorization, the provisions required by subsections 91(3) and (4). 2
par. 95(3)(c) Not providing every charterer with the original of the letter of credit and of all amendments thereto respecting the TPC or series of TPCs. 4
par. 95(3)(c) Not providing every charterer with a copy of the financial guarantee and all amendments thereto respecting the TPC or series of TPCs in addition to signed prescribed documentation that establishes the advance payments received by the air carrier for each charter or series of charters are protected. 4
par. 95(3)(e) Not filing a copy of all financial guarantees, except as prescribed, with the Agency prior to any advance payments being received from the charterer. 4
par. 95(3)(f) Not filing evidence with the Agency, upon filing a copy of the specified financial guarantee, that the charterer has been provided with the financial guarantee. 2
par. 95(3)(f) Not filing evidence with the Agency, upon filing a copy of the specified financial guarantee, that the level of protection specified in the financial guarantee is such that all advance payments are fully protected at all times. 2
s. 96 Not submitting to the Agency or its authorized representative within 30 days of the end of each month, a report containing all prescribed information respecting the TPC or series of TPCs. 2
s. 97 Not filing information requested by the Agency 3
par. 99(1)(a) Operating a TPNC or series of TPNCs where the cost of transportation of passengers was paid for by more than three charterers. 2
par. 99(1)(b) Operating a TPNC or series of TPNCs where a charge or other financial obligation is imposed on a passenger as a condition of carriage or otherwise in connection with the transportation. 3
subs. 99(3) Operating a TPNC or series of TPNCs without obtaining prior Agency approval where requirements of paragraphs 99(1)(a) and (b) are not met. 3
s. 100 Not submitting to the Agency or its authorized representative within 30 days of the end of each month, a report containing all prescribed information respecting the TPNC or series of TPNCs. 2
subs. 101(1) [Non-US Charter Carrier Licensee] Serving more than one point in the US on a single flight when operating a TGC for a courier service. 4
s. 102 Not submitting to the Agency or its authorized representative within 30 days after the end of each month, a report containing all prescribed information respecting the TGC or series of TGCs. 2
par. 103.2(1)(a) Operating a Transborder US Charter (TUSC) or series of TUSCs without holding a non-scheduled international licence valid for the proposed charter. 5
subs. 103.2(2) [Non-Canadian Air Carrier ] Serving more than one point in Canada when operating a TUSC or series of TUSCs using aircraft having maximum certified take-off weight (MCTOW) greater than 35,000 lbs. for a courier service 4
subs. 103.2(3) Not notifying the Agency, which notification shall include all prescribed information, prior to subcontracting a TUSC using aircraft having MCTOW greater than 35,000 lbs. 3
s. 103.3 Operating a TUSC or series of TUSCs without notifying the Agency in writing not less than 48 hours before the date and time of arrival in Canada of the charter or the date of the first charter in a series of charters, which notification shall include all prescribed information. 3
par. 103.4(a) Not submitting a passenger list showing the last names and the initials of all passengers transported on the charter to airport authorities on arrival of the flight in Canada. 3
par. 103.4(a) Not submitting a passenger list showing the last names and the initials of all passengers transported on the charter to the Agency on request. 3
par. 103.4(b) Not permitting the Agency or its authorized representative to examine flight coupons surrendered by the passengers or equivalent information contained in another format. 3
par. 107(1)(j) Tariff does not contain information respecting prepayment requirements and restrictions and information respecting non-acceptance and non-delivery of goods. 1
par. 107(1)(l) Tariff does not contain the terms and conditions governing the tariff, generally, stated in such a way that it is clear as to how the terms and conditions apply to the tolls named in the tariff. 1
par. 107(1)(m) Tariff does not contain any special terms and conditions that apply to a particular toll and, where the toll appears on a page, a reference on that page to the page on which those terms and conditions appear. 1
par. 107(1)(n) The tariff does not contain the terms and conditions of carriage clearly stating the air carrier's policy. 1
par. 107(1)(o) Tariff does not contain the tolls, shown in Canadian currency, together with the names of the points from, to or between which the tolls apply, arranged in a simple and systematic manner with, in the case of commodity tolls, goods clearly identified. 1
par. 107(1)(p) The tariff does not contain the routing related to the tolls unless reference is made in the tariff to another tariff in which the routings appear. 1
subs. 110(1) Commencing the operation of an international service prior to filing, with the Agency, a tariff for that service. 3
par. 110(3)(a) [Air carrier] Advertising, offering or charging a toll where the toll was in a tariff that had been rejected by the Agency. 3
par. 110(3)(b) [Air carrier] Advertising, offering or charging a toll where the toll is in a tariff that has been disallowed or suspended by the Agency. 4
subs. 110(4) [Air carrier] Not charging the tolls and applying the terms and conditions set out in a tariff which has been accepted by the Agency. 3
subs. 110(5) [Air carrier or Agent] Offering, granting, giving, soliciting, accepting or receiving a rebate, concession or privilege in respect of the transportation of any persons or goods by the air carrier whereby such persons or goods are or would be, by any device whatever, transported at a toll that differs from that named in the tariffs then in force or under terms and conditions of carriage other than those set out in such tariffs. 3
subs. 116(1) Not keeping available for public inspection at each of its business offices a copy of every tariff in which the air carrier participates that applies to its international service. 2
subs. 116(2) Not displaying in a prominent place at each of its business offices a sign indicating that the tariffs for the international service it offers, including the terms and conditions of carriage, are available for public inspection at its business offices. 3
subs. 116(3) Not keeping a copy of any tariff participated in by the carrier, at the principal place of business in Canada of the carrier or at the place of business in Canada of the carrier's agent, for a period of three years after the date of cancellation of the tariff. 2
subs. 116.1 Not posting on its Internet site, in a prominent location on the site, the air carrier's terms and conditions of carriage applicable to that international service. 3
subs. 127(4) Not notifying the Secretary that the tariff or any portion thereof is disallowed by the competent authorities of the other country. 2
subs. 127.1(2) Not notifying the Agency that a tariff or portion thereof has been rejected by competent authorities of another country. 2
subs. 129(1) [Air Carrier or Agent] Failing to file, immediately, with the Agency an appropriate tariff, to become effective not less than one working day after the date of filing, to restore a provision which was suspended or disallowed by the Agency. 4
par. 135.3(1)(a) Failing to publish or display and make available for public inspection, at the business office of the air carrier, all the tariffs in effect in respect of the charter service offered by the air carrier. 3
par. 135.3(1)(b) Not clearly identifying rates, charges and terms and conditions of carriage applicable in respect of the charter service offered by the air carrier. 2
par. 135.3(1)(c) Not retaining a record of the tariffs for a period of at least three years after the tariffs cease to have effect. 2
par. 135.3(1)(d) Not filing with the Agency tariffs that contain general terms and conditions of carriage. 2
subs. 135.3(2) Imposing a rate or charge or applying a term or condition of carriage which was not set out in the tariff. 3
subs. 135.3(3) Not providing a copy of a tariff or any portion thereof to any person who requests it. 2
par. 135.3(4)(b) Not retaining a copy of the page containing the charter price for at least three years after it ceases to take effect. 1
par. 135.3(4)(c) Not making a copy of the page showing the charter price available to the Agency on request. 2
par. 135.8(1)(a) Not including in the advertisement the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars and, if it is also expressed in another currency, the name of that currency 4
par. 135.8(1)(b) Not including in the advertisement the point of origin and point of destination of the service and whether the service is one way or round trip 4
par. 135.8(1)(c) Not including in the advertisement any limitation on the period during which the advertised price will be offered and any limitation on the period for which the service will be provided at that price 4
par. 135.8(1)(d) Not including in the advertisement the name and amount of each tax, fee or charge relating to the air service that is a third party charge 2
par. 135.8(1)(e) Not including in the advertisement each optional incidental service offered for which a fee or charge is payable and its total price or range of total prices 2
par. 135.8(1)(f) Not including in the advertisement any published tax, fee or charge that is not collected by the advertiser but must be paid at the point of origin or departure by the person to whom the service is provided 2
subs. 135.8(2) Not including all third party charges in an advertisement under the heading “Taxes, Fees and Charges” unless that information is only provided orally 2
subs. 135.8(3) Not including an air transportation charge in an advertisement under the heading “Air Transportation Charges” unless that information is only provided orally 2
s. 135.9 Providing information in an advertisement in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service or for any optional incidental service 2
s. 135.91 Setting out an air transportation charge in an advertisement as if it were a third party charge or use the term tax in an advertisement to describe an air transportation charge 2
s. 135.92 Referring to a third party charge in an advertisement by a name other than the name under which it was established 2
s. 137 Not filing a service schedule or an amendment to a service schedule as prescribed 2
s. 141 Air carrier fails to keep its current service schedule, with amendments, available for public inspection at each of its business offices. 2
par. 144(b) Air carrier fails to file appropriate number of timetables with the Agency at the time of publication. 1
subs. 147(1) Failure to provide a service listed in this subsection. 3
subs. 147(2) Failure to describe, if requested when a reservation is being made, the services that the air carrier is required, pursuant to this section and sections 148 and 149, to provide to persons with a disability and any conditions in respect of those services set out in those sections and section 151, and any additional service that the air carrier provides to persons with a disability and any conditions in respect of that additional service and/or failure to confirm, after asking the person, which services that person requests. 3
subs. 148(1) Failure to accept for carriage as priority baggage, without charge and in addition to the free baggage allowance permitted to a passenger, an aid listed in this subsection. 3
par. 148(2)(b) Failure to advise a person with a disability about transportation arrangements that are available for electric wheelchairs, scooters or manually operated rigid frame wheelchairs where an air carrier operated an aircraft that had fewer than 60 passenger seats and the design of the aircraft did not permit the carriage of the person's aid. 3
subs. 148(3) Failure to allow a person with a disability to remain in a manually operated wheelchair until the person reaches the boarding gate from which the person's flight is to depart; or where facilities permit, while the person is moving between the terminal and the door of the aircraft; or where space and facilities permit, while the person is moving between the terminal and the passenger seat. 3
subs. 148(4) Failure by an air carrier that accepts for carriage any of the following aids: an electric wheelchair, a scooter, a manually operated rigid-frame wheelchair, a manually operated folding chair, a walker, a cane, crutches or braces, to, without charge, disassemble and package the aid; or where the person has been required to board the aircraft in advance of other passengers pursuant to subsection 147(3), identify the aid as priority baggage; or unpackage and reassemble the aid; or return the aid to the person promptly on arrival at the person's destination. 3
subs. 148(5) Failure to allow a person who requires a wheelchair to store the wheelchair in the passenger cabin, where space permits, without charge or failure to allow a person who requires either a walker, a cane, crutches, braces, any device that assists the person to communicate better or any prosthesis or medical device to retain the aid in the person's custody during the flight, where space permits, without charge. 3
subs. 149(1) Failure to accept a service animal for carriage without charge where the animal is required by a person for assistance and where the animal is certified, in writing, as having been trained by a professional service animal institution to assist a person. 3
subs. 149(2) Failure to permit a service animal, where the animal is properly harnessed in accordance with standards established by a professional service animal institution, to accompany the person on board the aircraft and to remain on the floor at the person's passenger seat. 3
s. 150 Failure to inquire periodically about the needs of a person who is not independently mobile while the person was waiting for a flight after check-in or was in transit between flights and/or failure to attend to those needs where the services required are usually provided by the air carrier or are required to be provided by the air carrier under Part VII. 3
subs. 151(1) Failure to provide a service set out in Part VII when a person with a disability requested the service at least 48 hours before the scheduled departure of the flight. 3
subs. 151(2) Failure to provide an additional service set out in the air carrier's tariff when a person with a disability requested the service at least 48 hours before the scheduled departure of the flight. 3
s. 153 Failure to inform a person with a disability of the passenger seats in the aircraft to be used that are most accessible to that person or assigning accessible seats to persons without disabilities where other seats are still available. 3
s. 154 Failure to accept the determination made by or on behalf of a person with a disability that the person does not require any extraordinary service during a flight. 3
subs. 155(1) Failure to immediately provide a suitable temporary replacement of a person's mobility aid, without charge, where it was damaged during carriage or not available at the person's destination. 3
subs. 155(2) Failure to arrange for the prompt and adequate repair, at the carrier's expense, of a person's mobility aid where it was damaged during carriage and can be repaired promptly and adequately. 3
subs. 155(3) Failure to replace a damaged or lost mobility aid with an identical one satisfactory to the person or reimburse the person for the full replacement cost of the aid where the aid is damaged during carriage and cannot be repaired promptly or adequately or where it is lost for more than 96 hours after the person's arrival at the person's destination. 3
subs. 155(4) Failure to allow a person to use a temporary replacement aid until the time the person's own aid is repaired and returned or, where the aid was to be replaced or the person was to be reimbursed, until a reasonable amount of time has elapsed to replace the aid. 3

Personnel Training for the Assistance of Persons with Disabilities Regulations

Provision Violation Level
s. 4 Failure by a carrier or terminal operator to ensure that all their employees and contractors who provide transportation related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function. 3
s. 5 Failure by a carrier to ensure that all its employees and contractors who may be required to provide physical assistance to a person with a disability receive a level of training appropriate to the requirements of their function. 3
s. 6 Failure by a carrier to ensure that all its employees and contractors who may be required to handle mobility aids receive a level of training appropriate to the requirements of their function. 3
s. 7 Failure by a carrier to ensure that all its employees and contractors who may be required to assist with special equipment or aids receive a level of training appropriate to the requirements of their function. 3
s. 8 Failure by a carrier or terminal operator to ensure that all their employees and contractors who are required by these Regulations to receive training to complete their initial training within 60 days after the commencement of their duties. 3
s. 9 Failure by a carrier or terminal operator to ensure that all their employees and contractors receive periodic refresher training sessions appropriate to the requirements of their function. 3
s. 11 Failure by a carrier or terminal operator to keep available for inspection by the Agency and the general public a copy of its current training program prepared in the form set out in the schedule and containing the information required therein. 3
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